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Attention Faculty and Staff:
Update Your Telephone Information To Receive Texts From CMU-Alert

Many CMU-Alert text message subscribers did not receive their text message during the April test of the CMU-Alert system. It is believed that the majority of these failures are a result of our new CMU–Alert service provider, e2Campus, needing mobile phone carrier information in addition to phone numbers.

Therefore, Environmental Health & Safety is asking all faculty and staff who subscribe to the CMU-Alert text message service to follow the steps below to update your telephone information.

Please update your information. A re-test of the system will be conducted later this summer.

Here's how to update your telephone information:

  • Click on the Faculty and Staff ONLY CMU-Alert-Register link on the right.
  • Under the "Services" tab in orange, review your telephone number. If your carrier is incorrect or set to "default," you will need to change your record.

To update your information:

  • Enter your new mobile number;
  • Select a carrier;
  • Click "add SMS";
  • Our CMU-Alert vendor, e2Campus, will send a validation code to your mobile device; (Please note that there is more than one option for some telephone carriers; if you don't receive a validation code, please try the other option. If you still don't receive a validation code, please send email to cmu-alert@andrew.cmu.edu for assistance.)
  • Enter this code and click validate;
  • Finally, delete the old number;
  • Also, please verify your campus group under the "Groups" tab in orange.

Thank you for your attention and cooperation. If you need assistance, please send email to cmu-alert@andrew.cmu.edu.

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Register for CMU-Alert

All members of the Carnegie Mellon community are encouraged to register for CMU-Alert (login required). CMU-Alert sends voice and/or text messages to your registered phone in the event of a campus emergency.

Your contact information will be treated confidentially. You will be contacted by the CMU-Alert service only if there is an incident/event that threatens public safety or during tests of the system in the spring and fall semesters.

Note that the text and voice options may carry a nominal fee for recipients, depending on your mobile phone carrier and mobile phone plan. Questions or concerns about the service can be emailed to cmu-alert@andrew.cmu.edu.

More information on registering for CMU-Alert is available on the Environmental Health & Safety website.

Register for CMU-Alert today!

Help ensure the safety and well-being of the CMU community.
University Police: 412-268-2323 | Ethics Hotline: 1-877-700-7050

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CMU Mobile Alert App IconDownload the CMU Mobile Alert App

The CMU Mobile Alert App is a free iPhone and Android  mobile app for students, faculty staff and parents. It was developed to provide:

  • Emergency procedures and guidance for 21 different emergencies;
  • Information regarding crimes and crime prevention;
  • Links to important Carnegie Mellon websites;
  • Interactive maps that provide information about locations of Automatic External Defibrillators (AEDs);
  • Automatic dialing for University Police, Safety Escorts and 911.

Download the iPhone app. | Download the Android app. |Download the CMU Mobile Alert App flyer for your department bulletin board.

CMU's emergency alert system notifies the university community when there's a significant campus emergency or weather event.


See this document for step-by-step instructions

register


EHS Logo

Environmental Health & Safety (EHS) director Madelyn Miller encourages sign-ups for CMU-Alert.  Watch video »

For other emergency information, including sheltering in place instructions and evacuation instructions, visit the emergency procedures page.

Alumni, past employees and others can unsubscribe from the alert service at any time. Simply email cmu-alert@andrew.cmu.edu, providing your name and either your AndrewID or phone number.

unsubscribe