Certificate in IT-enabled Service Management

The services sector now accounts for approximately 80% of the U.S. economy. Continued growth, expansion, and services innovation in the global economy depends on a supply of qualified professionals to lead and manage the design, implementation, operation, and improvement of increasingly complex, software-intensive service systems.

Carnegie Mellon Silicon Valley’s new certificate program in IT-enabled Service Management is offered on a part-time basis and is designed for professionals interested in becoming front-line leaders in the growing services economy with roles such as an Executive Vice President, Managing Partner, Senior Director or Head of Global Services.

In this program, students will be exposed to case studies, senior industry guest speakers, and simulated experiences from critical service areas of information systems, cloud services and applications development from market sectors including banking/finance, energy, healthcare, insurance, manufacturing, and telecommunications. This program also includes large software systems to support, Business, Knowledge, and Legal Processes (including data mining and analysis) as relevant service areas.

Are you ready to prepare as a front-line leader who will move into the executive ranks in the growing services economy?

If your answer is “yes”, then this unique program is the right one for you. Learn more about the courses offered in this certificate program.