Frequently Asked Questions-Parking & Transportation Services - Carnegie Mellon University

Frequently Asked Questions

What happens if I decide to cancel my parking in the middle of the year?  Do I receive a refund (if paid all at once) or will I be charged for the entire year?
You can decide at anytime to cancel your parking permit.  To cancel, please visit the University  Center parking office, or send an email to  You will be removed from both the parking and payroll databases once we are in receipt of your gate card and hang tag.  If you’ve paid for your permit for the entire year, your permit use will be prorated and you will be refunded for the difference.  All cancelled permits must be accommodated with proof of purchase in order to have your refund processed.  Refunds are prorated at one-half a month for permits returned before the 15th of the month (no exceptions), permits are charged the full month for anything prior to the 15th.  If you permit is returned on the 1st day of the month, you will not be charged. 

What if I need to change my vehcile information?

Please email the parking office at with your new information.  We will need the Year/Make/Model/Color and the License Plate Number/State (even if the same).

What happens if I forget my hang tag?
If you forget your hang tag or change your vehicle (if registered) please visit our office to purchase a temporary hangtag for a fee of $3.00.

I have a handicap state issued placard, how do I get a handicap parking space on campus?
Individuals wanting to obtain a handicap parking space should contact Catherine Gatchell of the Equal Opportunity Services, Disability Resource Office for assistance. The proper paperwork will be completed and turned into P&TS. Once you are granted a handicap space, you should display both the state issued placard, as well as the CMU issued handicap hang tag. All of our lots are equipped with handicap spaces, but if there is an instance that you have a temporary disability and the handicap spaces are not available, the shuttle service is available to transport you to/from your parking lot to your office.

What if I want to change my parking location?
If you would like to change from one lot to another, you would need to visit the P&TS office to do so. Lot changes are based on parking availability only. At the time of your change, your payroll deduction amount will be adjusted to reflect the increase/decrease in permit price.

When I click the link it shows “Waiting”, what does this mean?Waiting means that you did not receive a permit and you are on a wait list and will be issued a permit when one becomes available.

What if I want to change my parking location assignment?
You will need to relinquish your permit and reapply, once we receive your permit application, we will then add you to the waitlist.

Will the wait list be based on seniority?
The waitlist is based on the date we receive the application

When will I hear if I received a permit once I have been placed on the wait list? We will contact you via email once a location that you have chosen becomes available.

Can someone else pick up my hangtag?
Yes, you must email an authorization letter to the person who is going to pick it up and instruct them to bring the email with them. They must also know the location you were assigned. The permit cannot pick it up without the letter or the location.

I have more than 1 car can I get an additional hangtag?
No, we only give 1 hangtag per account. 

I received an email about a permit, but I did not apply.  What does this mean?
This email went out campus wide, please disregard if you did not apply.