Content Management System Client Services Agreement-Templates and CMS - Carnegie Mellon University

Content Management System
Client Services Agreement

This Client Services Agreement applies to the Hannon Hill Cascade Content Management System (CMS), which is provided solely for the purpose of creating, maintaining, and publishing official university websites.  Effective 01/01/13, this Client Services Agreement describes the CMS service and its limitations, and distinguishes between CMS team responsibilities and client responsibilities. All clients who use the CMS commit to following the terms of service described below.


The university offers a web content management system with integrated templates that individuals can use for the purpose of creating and maintaining official university websites. This free service includes:

  • Initial CMS Consultation
  • Information Architecture Consultation
  • Content Outline Review
  • CMS Training
  • Online Documentation
  • Use of Officially Branded University Templates
  • Use of CMU Stock Photos
  • Pre-launch Site Review
  • Site Launch
  • Hosting on the '' Server
  • Membership to the CMS-Announce E-mail List
  • Web Solutions Consultation on Best Practices
  • Ongoing CMS Customer Support
    - Add/remove users
    - Add modules
    - Upgrade template version
    - Create unitmark
    - Add analytics
    - Set up redirect(s)
    - Remove orphan(s)
    - Provide copy of content for sites to be deleted


  • All academic and administrative departments are eligible to use the CMS.
  • Research groups, centers, and labs are eligible for a CMS website provided they have official recognition by their department and an official name.
  • Some student organizations with sponsorship from staff members may be eligible to use the CMS.


  • All CMS users must have an Andrew ID in order to access the CMS.
  • All CMS users must attend an initial training session.
  • Clients who intend to host their CMS websites on another server must provide the CMS team with a technical contact when the CMS Site Request Form is submitted.


  • The CMS does not support server-side dynamic content (e.g., database-backed web applications or server-side Javascript.)
  • Modification of the templates is unsupported and will not be accommodated by the CMS team during routine maintenance, upgrades, or future planning for the service.
  • The CMS is not a document repository and should not be used as a system of record. Clients are responsible for backing up their content outside of the CMS.
  • Content published through the CMS is available to the public. Protected content needs must be managed in consultation with the CMS team.
  • University Advancement reserves the right to modify the look and feel of the templates.


  • Clients must adhere to the proper use of the CMS as documented at
  • Clients must follow the University Web Guidelines and Best Practices Using the CMS.
  • Project Sponsors or Project Leads must advise the CMS team promptly when users of the CMS leave their group to ensure proper controls over website access.
  • Clients are responsible for keeping their websites up-to-date. Websites not updated for at least one year will become candidates for possible site deletion and the Project Sponsor and Project Lead will be notified. 


The CMS may become unavailable during certain periods due to scheduled maintenance or unexpected down-time caused by unforseen technical issues. The CMS team cannot guarantee optimum performance of the CMS at any given time as performance may be affected by uncontrollable factors. The CMS is subject to modifications including (but not limited to) upgrades, template changes, and platform changes. The CMS team reserves the right to employ new technologies as deemed necessary to improve the university's overall web presence. The terms of this agreement are subject to change.

The publish queue is shared by everyone who uses the CMS. In rare circumstances, we reserve the right to cancel a submitted publishing job if it has the potential to impact the stability of the entire system or compromise other clients' ability to publish.  In that case, we will make every effort to notify you in advance so that you are aware and can prepare for alternate plans.