Are there size limits on my CMS site?
There is no limit to the overall size of your CMS site, however there is a 200 mb size limit for individual files (e.g., PDFs, images).
Can I request a broken link report?
While we don’t provide broken link reports, you can check for broken links using a few methods. See instructions for Check Links.
I accidentally deleted an item, how can I get it back?
Deleted items are moved to the Recycle Bin for 15 days and can be restored during this time period. See instructions for Restore an Item.
I found old web pages on my live site but they don't exists in the CMS. How do I get rid of them?
Any content that appears on your live site that has no corresponding counterpart in the CMS is called an orphan. An orphan is created when an item is moved, deleted or renamed in the CMS without being unpublished from the live site.
You can remove an individual orphan manually if you know the URL of it on the website. However, to identify all orphans on your site we can run an orphan report. You'll then be provided with a list of orphans, and with your approval we can delete all of the orphans from the live site in one shot.
More on orphans including how to manually remove them individually can be found on the Orphans page.
I made a change to a site-wide element (header, navigation, or footer) but I’m not seeing the change on every page of my live website. What am I missing?
Each time a site-wide element is modified in the CMS, a site-wide publish is required. For large sites, please perform the publish outside of regular business hours (before 9am or after 5pm).
Is it possible to grant different permissions, access rights, or abilities to different managers of my site?
No, at this time all website managers are given the standard manager role which gives them full ability to manage the site.
I want to use the CMS but I want to have my own website design or customize the v5 templates. Is this possible?
No, when you use the CMS you are required to use the official university templates (v5). Customizations to these templates including the layout, styles, formatting, etc. are not permitted. For custom-built websites, please consider using the AWPS service.
While editing a page I accidentally messed it up. Can I start over?
Yes, if the page has already been saved you can revert the page to a previous version and start over. See Audits and Version History.
Why are keywords appearing in my social media descriptions for my page?
This is a result of using the Metadata tab, which currently has fields that are not functioning properly. For instance, when the keywords field is filled, the data erroneously appears in the description field. To avoid this, do not fill any of the fields in the Metadata tab. Keywords in metadata have largely been deprecated by search engines, and the tab will be phased out in a later version of the CMS.
Filling out the Title and Description fields in the Content tab is sufficient for search engine optimization.
Why can't I change the font used to display my text?
One of the objectives of the new template designs was to build consistency across university websites to strengthen the CMU brand. A key component of that is having a font that is easily readable, accessible and quick to load. For these reasons, Open Sans was selected to be used for web publishing (Note: to improve load time on mobile devices, the native defaults for the device are used).
What's more, not every computer has a wide variety of fonts installed natively. So, a font that you have on your computer may not display properly for someone else on theirs. Loading Open Sans guarantees that everyone will see the text displayed properly.
Visit the Marketing & Communications web standards page for more information about Carnegie Mellon University's branding guidelines.
Why does my page take so long to load in the CMS?
- Make sure your page has 15 or fewer WYSIWYG areas. Note that WYSIWYGs can be found in Content, Sidebar, Grid, and Slideshow sections.
- If you're using a Bio Index, use 15 or fewer bio index sections on the page and 100 or fewer Bios pages. If you need more than 100 Bios pages, consider splitting them into separate folders, grouped by category.
- Cascade CMS runs fastest with Firefox Web Browser.
Still having trouble? Email email@example.com.
General web questions
Another site has the same content as mine. What do I do?
Can I password protect all or parts of my website?
I’m a student and would like to use the CMS to build a personal website. Is this possible?
Is it possible to get a usage report or website analytics?
Yes. All of the sites use Urchin and you can request an Urchin report for usage and analytics.
You can also install a site-wide script for such tools as Google Analytics. Review the instructions for adding a site-wide script.
Why is my browser warning me there is mixed content on a web page?
Mixed content means there is a combination of secure and non-secure items on the page. All CMS websites are served using a secure URL (i.e., HTTPS://) however there may be embedded content on the page using a non-secure URL (i.e., HTTP://) such as a YouTube video or mailto form. This is often easily corrected by modifying the URL of the embedded content to be secure.
For more information, read the CMS Announcement regarding HTTPS.
Does the site navigation text wrap?
When does the side navigation appear?
The side navigation appears when the page you are currently viewing has child pages that are set to be visible in navigation. This allows for deeper content navigation and has been tested by users for functionality and content findability.
The appearance of the side navigation is automatic and cannot be turned on or off on a page-by-page basis. Even if a page does not have child pages, users can always access the side navigation via the "hamburger" menu icon right of the search box (on desktop) or the top right of the screen (mobile).