Carnegie Mellon University


Marketing & Communications with Computing Services

Frequently Asked Questions

Get the answers to some of the most common questions about the university CMS. Don't see your question? Come by during office hours and get your question answered in person or send an email to

Transitioning your site

The April 17 date is just to choose how you want to transition your site, auto or manual. After April 17, Computing Services and Marketing & Communications will be building schedule for transition based on how many sites are going to auto-migrate or manually rebuild.
Yes. Homepage URLs (for example, will not change. But, pages within your sites might have different URLs if you change your folder names in the CMS.
Yes. It will be on your team to ensure your site is updated in both places. The final deadline for requesting a publish of your manually rebuilt site is October, 2017.
Yes. Computing Services will back up all v4 sites.


Some sites may want to keep certain sections, like news, without having to copy and paste a ton of content. We'd suggest you do the auto-migration route if you're interested in keeping large sections of your site. Full sites will be auto-migrated; there isn't an option for auto-migrating just a portion of your site.

We have gone through great lengths to ensure that your website's page elements and assets are not lost during auto-migration. However, some page elements will appear different in how they are displayed on the page or where they are displayed due to the nature of the new v5 template designs.

Please review the transition diagrams to get a better idea of what your pages will look like after auto-migration.

The images option on a News Index page and in Content Type > News is enabled by default, so if the news articles don’t use images, they’ll get grey boxes instead. The images option should be turned off on News Index pages or Content Type > News grids if the majority of articles don’t have images.

In v4, you could set a limit to how many news articles you want to have displayed on a News Index page. In v5, while you can set the number of columns and rows to show initially, you cannot set a max limit to display. During auto-migration, any limit set will be removed, and all news articles will become available on the page via the "Load More" button. There are a few options for limiting the articles shown on a News Index page in v5:

Option 1: Use Pick Article and choose which articles to display.

Option 2: Use RSS instead, where you can set the limit of articles displayed (1-30).

Option 3: Create a new category (e.g., Featured Articles) and display only the articles from that category.

Option 4: Disable indexing for any news articles that should not be included on the News Index page.

CMS questions

When working in a Content area, the maximum allowance for text is approximately two-thirds the width of the page. This limit is intentional, as it becomes harder for the eye to track subsequent lines of text on pages with text that spans the full width of the page. It becomes increasingly difficult on wide-format and larger screens, in particular.

You can, however, use Grids or Slideshows to distribute content across the full width of a page.

One of the objectives of the new template designs was to build consistency across university websites to strengthen the CMU brand. A key component of that is having a font that is easily readable, accessible and quick to load. For these reasons, Open Sans was selected to be used for web publishing (Note: to improve load time on mobile devices, the native defaults for the device are used).

What's more, not every computer has a wide variety of fonts installed natively. So, a font that you have on your computer may not display properly for someone else on theirs. Loading Open Sans guarantees that everyone will see the text displayed properly.

Visit the Marketing & Communications web standards page for more information about Carnegie Mellon University's branding guidelines.


General web questions

Yes. All of the sites use Urchin and you can request an Urchin report for usage and analytics.
We really suggest that you don’t just pull content from other sites, if it exists elsewhere. It confuses users and search engines. Link to the appropriate source pages instead. If someone else has copied your content, reach out to the site owner, or email to find out who the site owner is, and request the content is taken down.

Mixed content means there is a combination of secure and non-secure items on the page. All CMS websites are served using a secure URL (i.e., HTTPS://) however there may be embedded content on the page using a non-secure URL (i.e., HTTP://) such as a YouTube video or mailto form. This is often easily corrected by modifying the URL of the embedded content to be secure.

For more information, read the CMS Announcement regarding HTTPS.