Step 2a: (Community/University Event) Holding the Story-Behind-the-Story
The Think Tank team now brings together a diverse set of participants
who use the problem scenario to explore a variety of "rival" interpretations.
These sessions reveal how different players might be reading both
the situation and each other and to draw out the insights of people
(such as youth or low wage workers) who are rarely included in problem
analyses, decision making, planning or policy. See how to hold a rivaling
The tapes of these discussions let the CMU team identify key rivals
and revealing stories-behind-the-story on which the next series of
Think Tank can build.
See how to hold a Story
Behind the Story Session.
See an example of results
from Story Behind the Story sessions.
For further resources, obtain the bibliography
Step 2b: (CMU task) Constructing the Decision Point
Briefing Book (Writing)
The inquiry process in Steps 1 and 2 culminates in a Decision Point
Briefing Book. It breaks the problem scenario into key decision
points (that is, those moments which present each player with a
crisis or turning point that calls for a decision, when even the
choice to "not" act is a choice). The Briefing Book documents key
findings, allows users to see the problem through the eyes of others,
and then invites them to imagine options for action.
See how to search for Options
See the Briefing Book for
Negotiating the Culture of Work and Technology.
See the Briefing Book for the Food Service Think Tank (Coming soon!)