Carnegie Mellon University

Interpersonal Managerial Communication

Course Number: 45791

To execute business objectives effectively, managers communicate on an interpersonal level with an array of people that includes employees, co-workers, senior executives, directors, investors, clients, vendors, distributors, union leaders, government officials and others. This theory-into-practice course examines a range of interpersonal communications required of successful managers in the workplace. We explore critical channels of communication distinctly different from formal management presentations and written business documents. Topics and modules will vary depending upon student assessments; students will typically work on assignments that help them.

1. Strengthen interview abilities for internships/jobs
2. Conduct hiring interviews
3. Enhance networking abilities
4. Lead successful meeting communication
5. Contribute effectively to meeting conversations
6. Provide effective feedback
7. Accept criticism in the work place
8. Conduct effective performance appraisal interviews
9. Mediate workplace conflict
10. Develop effective listening skills
11. Master non-verbal messages
12. Coach and motivate employees
13. Use effective change communication
14. Persuade in dyads and small groups

The course operates on a business meeting model/format (as opposed to an all-lecture format) with students managing meetings, discussions, workshops, and class activities as they apply and polish their interpersonal communication abilities. Course materials incorporate readings, communication-modeling video clips, class exercises, role-play and other activities. Grading is based upon the quality of the student's interpersonal communication in class, the merit of meeting management, meeting briefings, classroom communication deliverables, reading accountability quizzes and some written evaluations and reports. This is the first course in a two-course management communication core sequence designed to prepare students for the challenging demands of communicating strategically as managers and leaders in daily business situations.

The recommended text for the course is How Audiences Decide: A Cognitive Approach to Business Communication by Richard O. Young, 2011.


Degree: MBA
Academic Year: 2019-2020
Semester(s): Mini 3, Mini 6
Required/Elective: Required
Units: 6


Lecture: 100min/wk and Recitation: 50min/wk