Soo-Haeng Cho

IBM Professor of Operations Management and Strategy

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Education

• University of California, Los Angeles - Ph D - 2008
• Massachusetts Institute of Technology - MS - 2001
• Seoul National University - BS - 1999

Research

Business Analytics, ESG (Environmental, Social and Governance), Innovation (Artificial Intelligence, Autonomous Vehicles, Online Platforms), Retail and Supply Chain Management, Healthcare Operations

Publications

• Value of online-off-line return partnership to off-line retailers
  

  (author(s): Elina H. Hwang, Leela Nageswaran, Soo-Haeng Cho)
  Manufacturing & Service Operations Management, 24(3), 2022; 1630-1649

• Innovation tournaments with multiple contributors

  (author(s): Laurence Ales, Soo-Haeng Cho, Ersin Korpeoglu)

  Production and Operations Management, 30(6), 2021; 1772-1784

• Cover-up of vehicle defects: the role of regulator investigation announcements
  (author(s): Soo-Haeng Cho, Victor DeMiguel, Woonam Hwang)
  Management Science 67(6), 2021; 3834-3852
• A queueing model and analysis for autonomous vehicles on highways
  (author(s): Neda Mirzaeian, Soo-Haeng Cho, Alan Scheller-Wolf)
  Management Science 67(5), 2021; 2904-2923
• Green technology development and adoption: competition, regulation, and uncertainty - a global game approach

  (author(s): Xin Wang, Soo-Haeng Cho, Alan Scheller-Wolf)
  Management Science 67(1), 2021; 201-219

• Supply chain competition: A market game approach
  

  (author(s): Gizem Korpeoglu, Ersin Korpeoglu, Soo-Haeng Cho)
  Management Science 66(12), 2020; 5648-5664

• Consumer return policies in omnichannel operations
  (author(s): Leela Nageswaran, Soo-Haeng Cho, Alan Scheller-Wolf)
  Management Science 66(12), 2020; 5558-5575
• Cooperative approaches to managing social responsibility in a market with externalities
  

  (author(s): Xin Fang, Soo-Haeng Cho)
  Manufacturing & Service Operations Management 22(6), 2020; 1107-1286

• Healthcare Supply Chain
  Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations (Tinglong Dai and Sridhar Tayur, eds.)
  

  (author(s): Soo-Haeng Cho, Hui Zhao)
  Chapter 8

• Innovation and Crowdsourcing Contests
  Sharing Economy: Making Supply Meet Demand (Ming Hu, eds.)
  (author(s): Laurence Ales, Soo-Haeng Cho, Ersin Körpeoğlu)
  Chapter 16
• Combating child labor: incentives and information disclosure in global supply chains

  (author(s): Soo-Haeng Cho, Xin Fang, Sridhar Tayur, Ying Xu)
  Manufacturing & Service Operations Management 21(3), 2019; 692-711

• Incentives in contests with heterogeneous solvers

  (author(s): Ersin Korpeoglu, Soo-Haeng Cho)
  Management Science 64(6), 2018; 2709-2715

• Newsvendor mergers

  (author(s): Soo-Haeng Cho, Xin Wang)
  Management Science 63(2), 2017; 298-316

• Optimal award scheme in innovation tournaments

  (author(s): Laurence Ales, Soo-Haeng Cho, Ersin Korpeoglu)
  Operations Research 65(3), 2017; 693-702

• Contracting for on-time delivery in the U.S. influenza vaccine supply chain

  (author(s): Tinglong Dai, Soo-Haeng Cho, Fuqiang Zhang)
  Manufacturing & Service Operations Management 18(3), 2016; 332-346

• Aggregating smallholder farmers for alleviating poverty in emerging economies: models and analyses

  (author(s): Jaehyung An, Soo-Haeng Cho, Christopher Tang)
  Production & Operations Management 24(9), 2015; 1414-1429

• Combating strategic counterfeiters in licit and illicit supply chains

  (author(s): Soo-Haeng Cho, Xin Fang, Sridhar Tayur)
  Manufacturing & Service Operations Management 17(3), 2015; 273-289

• Simultaneous location of trauma centers and helicopters for emergency medical service planning

  (author(s): Soo-Haeng Cho, Hoon Jang, Taesik Lee, John Turner)
  Operations Research 62(4), 2014; 751-771

• Stability and endogenous formation of inventory transshipment networks

  (author(s): Xin Fang, Soo-Haeng Cho)
  Operations Research 62(6), 2014; 1316-1334

• Capacity allocation under retail competition: uniform and competitive allocations

  (author(s): Soo-Haeng Cho, Christopher Tang)
  Operations Research 62(1), 2014; 72-80

• Horizontal mergers in multitier decentralized supply chains

  Management Science 60(2), 2014; 338-355

• Advance selling in a supply chain under uncertain supply and demand

  (author(s): Soo-Haeng Cho, Christopher Tang)
  Manufacturing & Service Operations Management 15(2), 2013; 305-319

• A large U.S. retailer selects transportation carriers under diesel price uncertainty

  (author(s): John Turner, Ben Peterson, Soo-Haeng Cho, Sunder Kekre, Alan Scheller-Wolf)
  Interfaces 4(42), 2012; 365-379

• The optimal composition of influenza vaccines subject to random production yields

  Manufacturing & Service Operations Management 12(2), 2010; 256-277

• Optimal pricing and rebate strategies in a two-level supply chain

  (author(s): Soo-Haeng Cho, Kevin McCardle, Christopher Tang)
  Production and Operations Management 18(4), 2009; 426-446

• The adoption of multiple dependent technologies

  (author(s): Soo-Haeng Cho, Kevin McCardle)
  Operations Research 57(1), 2009; 157-169

• A simulation-based process model for managing complex design projects

  (author(s): Soo-Haeng Cho, Steven Eppinger)
  IEEE Transactions on Engineering Management 52(3), 2005; 316-328

Working Papers

• Mergers and Product Repositioning: Theory and Empirical Evidence
  

  (author(s): Soo-Haeng Cho, Zijun (June) Shi, Xin Wang, Yushu Zeng)

• Popularity Bias in Online Dating Platforms: Theory and Empirical Evidence
  

  (author(s): Musa Celdir, Soo-Haeng Cho, Elina H. Hwang)

• Can Autonomous Vehicles Solve the Commuter Parking Problem?
  

  (author(s): Neda Mirzaeian, Soo-Haeng Cho, Sean Qian)

• Impact of COVID-19 on Omnichannel Retail: Drivers of Online Sales during Pandemic
  

  (author(s): Elina H. Hwang, Leela Nageswaran, Soo-Haeng Cho)

• Offline Returns for Online Retailers Via Partnership
  

  (author(s): Leela Nageswaran, Elina H. Hwang, Soo-Haeng Cho)

Awards and Honors

• INFORMS M&SOM Journal Best Paper Award (2022)
• INFORMS TIMES (Technology, Innovation Management and Entrepreneurship Section) - Best Paper Award, Runner-Up (2022)
• INFORMS TIMES - Doctoral Dissertation Award, Runner-Up - Dissertation Chair of Neda Mirzaeian (2022)
• University of Washington, Foster School of Business - (Honorary) Visiting Scholar (2022-2023)
• Korea Advanced Institute of Science & Technology (KAIST), College of Business - Distinguished Visiting Scholar (June 2022)
• INFORMS TIMES (Technology, Innovation Management and Entrepreneurship Section) - Best Working Paper Award (2019)
• INFORMS Service Science Section - First Prize from IBM
  Best Student Paper Award Competition – Co-Author of Neda Mirzaeian (2019)
• INFORMS TIMES (Technology, Innovation Management and Entrepreneurship Section) - Doctoral Dissertation Award - Dissertation Co-Chair of Ersin Körpeoğlu (2016)
• INFORMS Manufacturing & Service Operations Management Journal - Meritorious Service Award from Manufacturing & Service Operations Management (2016)
• POMS College of Supply Chain Management - Finalist for POMS College of Supply Chain Management Best Student Paper (2015)
• Production & Operations Management Society - Runner-Up for the Wickham Skinner Early-Career Research Accomplishments Award (2015)
• POMS College of Sustainable Operations - The Third Prize for POMS College of Sustainable Operations Best Student Paper (2015)
• INFORMS Manufacturing & Service Operations Management Journal - Meritorious Service Award from Manufacturing & Service Operations Management (2015)
• INFORMS Health Applications Society - The William Pierskalla Best Paper Award from INFORMS Health Applications Society (2014)
• Finalist for INFORMS M&SOM Journal Best Paper Award (2013)
• The Lave-Weil Prize from Tepper School of Business, Carnegie Mellon University (2013)
• Berkman Faculty Development Fund from Carnegie Mellon University (2012)
• The William Pierskalla Runner Up Award from INFORMS Health Applications Society (2012)
• INFORMS M&SOM Society - M&SOM Meritorious Service Award (2012)
• Carnegie Mellon University - Berkman Faculty Development Fund (2009)
• INFORMS Decision Analysis Society - Finalist Award from INFORMS Decision Analysis Society Student Paper Competition (2007)
• INFORMS M&SOM Society - Second Prize from INFORMS M&SOM Student Paper Competition (2007)
• The American Society of Mechanical Engineers - Xerox/DTM Best Paper Award at the 13th International Conference on Design Theory and Methodology (2001)

University Service

• Chair, Tepper Health Care Initiative (2020 – )

• Member, Carnegie Mellon University Committee in Support of Public and Population Health (2021)

•  Member, MBA Curriculum Review Task Force (2021)

• Chair, Edward R. Mosier Scholarship Award Committee (2021)

• Chair, Edward R. Mosier Scholarship Award Committee (2020)

• Chair, Design of a New Healthcare Analytics Concentration in the MBA Program (2020)

• Chair, Edward R. Mosier Scholarship Award Committee (2019)

• Member, Lave-Weill Prize Committee (2019)

• Chair, Edward R. Mosier Scholarship Award Committee (2018)
• Tepper Strategic Planning Committee for Experience, Committee Member (2016 - 2017)
• Member of Masters Educational Affairs Committee, Committee Member (2012 - )
• OM Faculty Recruiting, Committee Member (2015 - 2016)
• Operations Management Seminar Series, Workshop Organizer (2014 - 2015)
• OM Faculty Recruiting, Committee Member (2014 - 2015)
• Judge, 17th International Operations Case Competition (2012 - 2012)
• Gerald L. Thompson Doctoral Dissertation Award Committee, Committee Member (2012 - 2012)
• The 16th International Operations Case Competition, Faculty Advisor
• Judge, 15th International Operations Case Competition

Public Service

• Arthur D. Little (2001 - 2003)
• Ford Motor Company (2000 - 2000)
• U. S. Army (1996 - 1998)

Professional Activities

• Co-Editor, Service Science, Special Issue on Innovation in Transportation-Enabled Urban Services (2020 –)

• Associate Editor, Operations Research (2018 -)
• Associate Editor, Management Science (2017 -)
• Associate Editor, Manufacturing & Service Operations Management (2015 - 2022)
• Editorial Review Board Member, Production & Operations Management (2015 -)
• Judge, INFORMS Health Applications Society, 2017 Pierskalla Award Committee (July 2017 - October 2017)
• Judge, POMS College of Healthcare Operations Management, Best Paper Competition (February 2017 - April 2017)
• Judge, POMS College of Supply Chain Management, Best Student Paper Competition (February 2017 - April 2017)
• Judge, INFORMS Health Applications Society, 2016 Pierskalla Award Committee (July 2016 - November 2016)
• Judge, INFORMS M&SOM Society, INFORMS M&SOM Best Student Paper Competition (July 2016 - November 2016)
• Judge, POMS College of Supply Chain Management, Best Student Paper Competition (February 2016 - May 2016)
• Session Chair, The 27th Annual POMS Conference (February 2016 - May 2016)
• Conference Paper Reviewer, M&SOM Sustainable Operations SIG Conference (February 2016 - March 2016)
• Session Chair, INFORMS Annual Meeting (November 2015 - November 2015)
• Committee Chair, INFORMS Health Applications Society, 2015 Pierskalla Award Committee (March 2015 - November 2015)
• Judge, INFORMS M&SOM Society, INFORMS M&SOM Best Student Paper Competition (July 2015 - October 2015)
• Judge, POMS College of Supply Chain Management, Best Student Paper Competition (February 2015 - May 2015)
• Judge, INFORMS M&SOM Society, INFORMS M&SOM Student Paper Competition (July 2014 - October 2014)
• Program Organizer, INFORMS M&SOM Society, The 2014 M&SOM Sustainable Operations SIG conference (January 2014 - June 2014)
• Session Chair, The 25th Annual POMS Conference (February 2014 - May 2014)