Student Account Adjustment FAQs
We realize that the complexities surrounding this unprecedented time may cause concern and confusion for CMU students and families. Please know that The HUB is available to help you navigate issues related to your student account and financial aid. Reach out to us at firstname.lastname@example.org or contact your HUB liaison directly if you have any questions that are not answered in these FAQs.
How are housing charges being adjusted if I am no longer living on campus?
In an effort to be as fair and flexible as possible in response to these unprecedented circumstances, Housing Services will pro-rate housing charges based on the original charge for all students who either (1) move out of their on-campus residence between March 16 and March 29, or (2) did not return to campus with the current expectation that all belongings will be retrieved by May 16.
Students who vacated between March 16 and March 29 will receive a pro-rated adjustment based on a move-out day of March 16. For students who moved out of university housing prior to March 16, housing charges will be pro-rated based on their actual move-out date.
I am still on campus and plan to be through the end of the semester; will my housing charge be adjusted?
If you continue to live in university housing, your housing charge will be adjusted to the standard double room rate for the remainder of the semester if you were originally charged for a more expensive room assignment. Room charges will not increase as part of any housing reassignment.
I am still on campus, but plan on moving out between March 30 and April 30. Will my housing charge be adjusted?
Your housing charge will be adjusted to the standard double room rate for the remainder of the semester if you were originally charged for a more expensive room assignment. This charge will then be pro-rated based on the date of move-out. Move outs on May 1 or later will not be pro-rated.
Will Greek housing charges be adjusted?
Greek housing charges will be reviewed individually and adjustments will be made manually based on the chapters’ financial standing. Email email@example.com for questions related to Greek housing.
How are meal plan charges being adjusted?
Dining Services will pro-rate meal plan charges to 50% of the original meal plan charge for students who indicate their intent to cancel their meal plan by March 29. For cancellation requests received after March 29, adjustments will be managed on a case-by-case basis.
Will I continue to be able to utilize Port Authority Transportation?
Port Authority Transportation services will continue to be available to students throughout the spring semester as long as the Port Authority continues to operate. While we decided to prorate the transportation fee by 50% for the spring to accommodate those no longer in the area, the pro-rated charge will also extend to those who remain on campus in order to promote social distancing and sheltering in place.
Why is the Student Activity Fee not being adjusted?
Student Government, Student Senate and Graduate Student Assembly control the use of Student Activities Fees. As is the norm, these funds were disbursed to undergraduate and graduate student departments and organizations at the start of the year. Any unspent funds remaining from the spring semester will carry over to support student activities and organizations in the 2020-2021 academic year.
Will my financial aid be adjusted as a result of housing and dining adjustments?
Institutional grants will be adjusted pro-rata corresponding to any housing, dining or other related student account adjustments. This financial aid adjustment will be based on the amount of institutional grant awarded to you in 2019-2020 as a percentage of your total cost of attendance.
For example, if your total cost of attendance is the $74,000 and you received an institutional grant of $37,000, then you should expect an institutional grant adjustment equal to 50% of your housing and dining adjustments. See an example of how adjustments were determined for undergraduate students.
At this point in time, we do not anticipate adjusting federal, state, or other financial aid as a result of housing and dining adjustments to the student account.
Student Account Adjustments, Payments & Refunds
What is the timeline for adjustments?
We expect to have all known adjustments processed by March 31 and included on your March invoice (which will be distributed April 1). This will include any housing adjustments for students who have decided to live elsewhere or remain on campus; meal plan adjustments for anyone who indicated their intent to cancel their plan by March 29; transportation fee adjustments; and institutional grant adjustments corresponding to any of the above.
What is the timeline for issuing refunds?
We will begin issuing refunds to eligible students the first week of April. Only students whose adjustments result in a credit balance on their student account will be issued a refund.
We urge all students to register a bank account in Student Information Online (SIO) for electronic refunding as soon as possible. Visit our student account refund page for more information on how to register.
I currently owe a balance on my student account but expect a housing or dining adjustment. Should I wait to see the adjustments or make a payment now?
We expect to have all known adjustments processed by March 31 and included on your March invoice (which will be distributed April 1). If you are anticipating a housing or dining adjustment, please wait for your updated invoice before making any necessary payment. We will not assess interest for students in this situation. In the meantime, questions about your account may be directed to your HUB liaison.
I am enrolled in a monthly tuition payment plan. Should I still plan on paying my March invoice by my April due date?
If you are anticipating an adjustment to your student account, you should wait until all adjustments have been posted before making a payment. In most instances, these adjustments will be applied and evident on your March invoice (which will be distributed April 1).
My friend received a refund, but I did not. Why?
Depending on your situation you may or may not receive a refund. A number of factors, including the portion of your costs that are covered by institutional grant and your current student account balance, will determine whether you receive refund. For specific details related to your student account, please contact your HUB liaison.
If you are eligible to receive a refund, we urge you to register a bank account in Student Information Online (SIO) for electronic refunding as soon as possible. Visit our student account refund page for more information on how to register.
I am unable to pay my balance due to a financial hardship. What should I do?
The university recognizes that COVID-19 has disrupted regular routines, planning and work for many, and we understand there may be financial hardships associated with those disruptions. We are doing all we can to minimize impact where possible, but please know there may still be some individual circumstances to address. We encourage students and families who may be experiencing a financial hardship to contact their HUB liaison.