Carnegie Mellon University

MyOIE Frequently Asked Questions

Updated May 6, 2020

My OIE, which launched in October 2018, is the Office of International Education's portal for electronic form (“e-form”) submission.

At this time, access is available to current students in F-1 or J-1 status and graduated F-1 students on OPT.  Newly admitted graduate students who have received their First pass email will also have access to the MyOIE portal. 

You can find detailed log-in instructions on OIE's website. Newly admitted students should use these instructions. Current F-1/J-1 students should utilize these log-in instructions, while students on Post-Completion must follow these instructions

You will enter your Andrew ID in the space requesting your University Identification Number.

OIE will be rolling out additional e-forms in MyOIE over time. You can view a list of electronic forms currently available in MyOIE on OIE's website. When a new e-form launches, we will continue to accept paper forms for a short period of time; however, we encourage students to use e-forms whenever possible.

Just like OIE’s process with paper forms, you can only submit a form when you have ALL the materials completed. Some forms require that you attend a mandatory presentation, while others require an update to be made in SIO by your academic advisor first. If you have questions about the timing of completing and submitting a form, feel free to email oie@andrew.cmu.edu.

Remember that MyOIE is a very new system and you may experience occasional log-in issues. There are a few things you can do to minimize issues:

  • Try a different browser.
  • Current Students: make sure you are entering your Andrew ID and password correctly.
  • Students on OPT: make sure you are utilizing the limited services page. 
  • Wait at least 30 minutes before trying to log in again. MyOIE may be temporarily unavailable during upgrades, which can take between 30 minutes to an hour.
  • MyOIE is often not available on Sunday mornings (4 a.m. EST to 10 a.m. EST), due to scheduled maintenance. Try accessing the system outside of that window.

Please do not call OIE's front desk for assistance with logging in; instead, you may email oie@andrew.cmu.edu. Include a screenshot of any messages you may see. 

If you have received this message on your MyOIE Services Home page, and cannot see your full name above the "netword ID" (Andrew ID) such as in the example below, then you must click "Logout of MyOIE" and close the browser.

You should then be able to re-log into MyOIE. 

login issue

 

If you have tried all of the above and still cannot access the system for at least one hour, you may email oie@andrew.cmu.edu for assistance (do not call OIE's front desk for assistance with logging in). It is important to note that we are unable to reset Andrew ID usernames or passwords. 

We would prefer that students not email parts of their applications, separate from their e-forms. Remember that only PDFs and photo files (i.e., JPEG, TIFF, PNG) are accepted by the system. Word documents cannot be uploaded. There is also a file size limit. 

Forms have different submission screens. After you’ve submitted a form, you should scroll to the top of the page where you will see a notice like one of the following:

If you submit the form incorrectly, the system will give you a red error message. You should read the message carefully and follow the instructions. As a reminder, mandatory fields are marked with an asterisk (*).

For many forms, if you make a mistake, you can click “cancel” to remove it from the OIE advisor’s queue. Once a form is approved, it cannot be canceled; but you may be able to submit an updated document.