SEVP Portal Frequently Asked Questions
What is the SEVP Portal?
The SEVP Portal will allow F-1 and M-1 students to report personal and employer information directly to SEVP. Through the portal, these students will be able to:
- add or edit their phone number,
- add or edit their mailing and physical address, and
- add or edit their employer information.
The only exception is that science, technology, engineering and mathematics (STEM) OPT student trainees will not be able to add or delete their own employer information. The Form I-983, “Training Plan for STEM OPT Students,” requires the student’s designated school official (DSO) to add employer information.
What is the link to the SEVP Portal?
The only way to initially get to the Portal Registration page is through the link that SEVP sends you via email. The link is single use and is only active for 14 days after you receive the email.
If you are already registered, you can access the SEVP Portal at https://www.sevp.ice.gov/opt.
Is there a website that will help me use the portal?
Yes. Please review the resources available from the Department of Homeland Security.
Does OIE require me to use the SEVP Portal?
You are required to register your account within 14 days of receiving the registration email!
Although your account must be registered, you are not yet required to submit reports through the SEVP Portal. OIE highly recommends that you do so as it is the fastest and most accurate way to report your information.
I did not receive an email from SEVP to create my portal account or the link I received has expired. What do I do?
The following must be true in order to receive the registration email: Your OPT is approved and you have received your EAD, your OPT has started (i.e., your start date is not in the future), and your email address is in SEVIS. If any of these things are not true, you cannot access the portal at this time.
Additionally, you may want to double check all of your email accounts and check your spam folder.
If you feel you should have received an email, but never did, complete the “Require SEVP Portal email” e-form through the MyOIE Portal.
How do I know an email about the SEVP Portal is legitimate?
Emails will ONLY come from Do-Not-Reply.SEVP@ice.dhs.gov. Always double check the sender address before entering your information. The government will not ask you to pay for anything through the SEVP Portal.
I received an email from SEVP about an email address update...why?
If you report a new email address to OIE through the MyOIE portal, that information is reported to SEVIS. Within 24-48 hours of the update, you should receive two emails from SEVP:
- An email to the deactivated account, indicating that the email address is no longer listed in your SEVIS record.
- An email to the new account, which includes a temporary login password.
Once the change is made, your username becomes the "new" email address.
What can I do in the SEVP Portal?
Students on Post-Completion OPT
You may add, edit, or delete employers; update residential address information; and update contact information. Remember that your employment must DIRECTLY relate to your major field of study. For examples of appropriate job descriptions, please click here.
Students on STEM OPT
You may update your supervisor and employer address for your current company; update residential address information; and update contact information. If you change employers, please contact email@example.com.
I have forgotten my SEVP Portal password. Help!
If you have forgotten your password, but are not locked out of your account, you can reset your own password. View instructions in the SEVP Portal Student User Guide.
I have been locked out of my account - what do I do?
You will need to submit the “Unlock my SEVP Portal account” e-Form through the MyOIE Portal.
Attention: Your portal password needs to be reset every 90 days. SEVP will send you an email reminder. If you do not update your password on time, your account will be locked and you will need to submit the "Unlock my SEVP Portal account" e-Form to have your account unlocked.
I would like a new I-20. How do I get one?
Students on Post-Completion OPT
At this time, if you update your information through the SEVP Portal and would like an updated I-20, you must also submit a “Report Post Completion Employer” e-form through the MyOIE Portal. It takes a minimum of 5 business days to issue an updated employer I-20. We request that you do not email OIE regarding the status of your request, until at least 5 business days have passed.
You should ONLY request an updated I-20 if:
- You are traveling internationally, soon, and have updated your employment information
- Your employer has requested an updated copy of your I-20 and you have updated your employer information
Students on STEM Extension
Please email firstname.lastname@example.org for more information.
I recently applied for my STEM-extension. The SEVP Portal says both my Post-completion and STEM-OPT are inactive. What do I do?
The reason that both your Post-completion and your newly requested STEM-OPT say inactive is that your Post OPT has ended and your STEM OPT has not been approved yet.
You do not need to do anything at this time. Please note that unlike the initial 12 months of OPT, as long as your STEM application is timely filed, you can continue working for up to 180 days while waiting on your new EAD card. This is unique to the STEM OPT. This rule can be found on immigration’s policy guidance here.
I noticed an employment error in a previously completed period of OPT. What do I do?
The SEVIS system does not allow OIE to update previously completed periods of OPT. This is why it is important that students report employment/address updates within 10 days of the event.
You should keep good records of all OPT employment, so that you can respond to any questions you may receive. This may include copies of paystubs, offer letters, W-2s, etc.