Carnegie Mellon University

person pushing wheelchair

Creating Equitable Mobility at the Pittsburgh International Airport

An important component of airport landside operations involves providing assistance to passengers with reduced mobility. These operations are typically managed by third-party contractors, which leverage a team of escorts and a set of wheelchairs to provide mobility assistance services. 

With the support of Metro21, a team at CMU looked for opportunities to create a more efficient escort dispatch system because sub-optimal dispatch can lead to negative individual and system-wide implications, such as long passenger wait times, customer dissatisfaction or added delays in flight departures.

This paper reports the outcomes of a collaboration with the Pittsburgh International Airport that involved three steps. To view the paper, click here: