Carnegie Mellon University

Students at orientation forming image of CMU scotty dog

October 07, 2019

The CMUWorks Service Center Is Now the HR Service Center

As the Office of Human Resources implements its year one strategic plan projects and redesigns its services to campus, we are taking the opportunity to reintroduce the CMUWorks Service Center as the HR Service Center.

What is Changing?

  • The Service Center has a new name and new, more user-focused HR Service website.
  • Employees will use a new process to contact the HR Service Center. While phone calls are still welcome, for online queries, employees should submit an HR ticket for assistance.
  • For greater self-service, employees now have access to frequently asked questions on a variety of topics.

What is Not Changing?

  • The HR Service Center will still be the point of contact for campus members with questions regarding human resources, payroll, benefits, Workday and more.
  • The Service Center will continue to be located at 4516 Henry Street, Pittsburgh, PA 15213.
  • HR Service Center staff are still knowledgeable, accessible, service-oriented and ready to help you.