Carnegie Mellon University

Facilities Related Repairs - Who Pays for What?

Please include a charge number on the Work Order Request form for any item listed as "Customer Funded."  This list is meant as a guide.  Actual charges may be assigned differently for specific issues or requests.

Interior Repairs and Maintenance  
Access control system repair and life cycle replacement (university standard systems) FMS
Alarm systems Not FMS
Carpet: Shaw offers standardized prices for their products to Carnegie Mellon. Click on the link to visit the Shaw website to select products.  Then, contact Jenn Rogers to get a quote and schedule installation.  Shaw Contract Group
Carpet repair and replacement in common areas FMS
Carpet repair and replacement in restricted areas controlled by the departments Customer Funded
Ceiling, flooring, and walls in common areas FMS
Ceiling, flooring, and walls in restricted areas controlled by the departments Customer Funded
Classrooms - controlled by the departments Customer Funded
Classrooms - Registrar controlled FMS
Clocks - central clock systems FMS
Clocks individual clocks not connected to a central system Customer Funded
Computers, servers, UPS, communications outlets, wifi, AV etc Not FMS
Damage or vandalism caused by occupants Customer Funded
Damage/repairs of ceiling, floors and walls caused by flooding, equipment failure, fire, etc. FMS
Damage/repairs of data cables, outlets, AV caused by flooding, equipment failure, fire, etc. Not FMS
Damage/repairs of furniture and equipment caused by flooding, equipment failure, fire, etc. Not FMS
Doors and associated hardware - repair FMS
Doors and associated hardware - new/modification in areas controlled by departments Customer Funded
Dust collector maintenance to ensure safe operation FMS
Elevator maintenance services FMS
Emergency generator testing - life safety generators FMS
Emergency generator testing - for generators installed for specific department use FMS
Existing doors and hardware FMS
Interior common areas, lobbies, stairwells, and restrooms FMS
Interior glass walls or windows Customer Funded
Interior signs, nameplates, and directories Customer Funded
Key requests and access control programming Customer Funded
Key requests - changing locks due to lost keys Customer Funded
Kitchen appliances, exhaust hoods, fans, etc Customer Funded
Light bulbs (except special lamps or lights built into furniture/casework) FMS
Painting/wall treatments of interior program spaces Customer Funded
Private restroom plumbing systems and fixtures Customer Funded
Public restroom plumbing systems and fixtures FMS
Roof repairs FMS
Utilities (central electric, HVAC, plumbing, etc) - repair existing utility services FMS
Utilities - extending utilities for new department generated requirements Customer Funded
Video surveillance systems Customer Funded
Window repair and broken glass FMS
Appliances, Art, Equipment, Furniture…  
Appliances such as freezers, refrigerators, ice makers, kitchen and food service equipment Customer Funded
Artwork Customer Funded
Fire extinguisher maintenance and replacement FMS
Fume Hoods and Bio-Safety Hoods maintenance to ensure safe operation FMS
Fume Hoods, Bio-Safety Hoods, Tissue Culture Hoods renewal or replacement Customer Funded
Furniture or cabinetry - including bookcases and department bulletin boards, moveable partitions Customer Funded
Fixed furniture in Registrar-controlled classrooms FMS
In-house labor required to service, install and replace screens in Registrar-controlled classrooms FMS
Parts, replacements or subcontractor repair services for screens in Registrar-controlled classrooms Media-Tech
HVAC systems modifications and/or upgrades to meet program changes Customer Funded
Indoor plants Customer Funded
Research constant temperature rooms Customer Funded
Research equipment Customer Funded
Window air conditioners, portable space heaters and fans Customer Funded
Window treatments such as blinds or drapes in areas controlled by departments Customer Funded
Exterior and Grounds  
Athletic field care FMS
Artwork, plaques, memorials, etc - exterior FMS
Exterior building signs FMS
Extra trash/recycling services outside of scheduled services : events cleanup Customer Funded
Fixed benches and tables FMS
Grounds maintenance FMS
Grounds maintenance in restricted areas controlled by the departments Customer Funded
Kiosks and directories Customer Funded
Outdoor moveable furniture such as patio chairs and picnic tables Customer Funded
Paving repairs to pathways and roads in common areas FMS
Paving repairs to pathways and roads in areas controlled by the departments Customer Funded
Snow removal FMS
Street lighting FMS
Street lighting in restricted areas controlled by the departments Customer Funded
Underground utilities FMS
Cleaning, Trash, and Recycling Services  
Carpet cleaning (annual) FMS
Extra custodial services outside of scheduled services : events cleanup Customer Funded
Extra custodial services outside of scheduled services : non-scheduled carpet cleaning Customer Funded
Pest control FMS
Private workspace cleaning (weekly) FMS
Public space cleaning - hallways, classrooms, restrooms, conference rooms FMS
Scheduled trash removal/recycling/compost FMS
Trash removal/recycling/compost - extra pickup for events or bulky items Customer Funded
Walk off mats at entrances - generic mats FMS
Walk off mats at entrances - custom mats Customer Funded
Window washing - exterior cleaned annually FMS
Window washing - interior FMS