Carnegie Mellon University
March 08, 2023

Travel Industry Disruptions Impact on University Business Travel

The travel industry continues to experience, severe travel disruptions caused by increasing travel volume, severe weather, air traffic control issues and staffing shortages.

These disruptions may affect the university’s preferred travel agency Collegiate Travel Planners’ (CTP) regular and after-hours emergency service levels due to heavier than expected call volumes and cancellations requiring attention. Also, with continued pilot and crew shortages, high fuel prices and full flights across the country, airline disruptions may take longer to resolve and rebook due to the limited capacity of airline reservation staffing. CTP appreciates university traveler and travel preparer patience and understanding during this time.

Due to the various ongoing disruptions, CTP continues to offer their after-hours emergency services to only travelers with a travel emergency and those with travel within 72 hours of departure. Travelers and/or travel preparers who need non-emergency service should contact CTP between 8:30 a.m. – 7:30 p.m. ET at +1-844-529-5837 or

As always, CTP continually evaluates each situation and its impact and collaborates closely with preferred airline partners for ways to anticipate and improve service to university travelers through these disruptions. Thank you for your patience.

For more university business travel information, visit the CMU Travel Information page or the Travel Risk Management Program page.