Office of Enrollment Management › Academic Department & Faculty Services › About

About Enrollment Services

The Division of Enrollment Services includes six administrative departments: The HUB, University Registrar's Office, Student Financial Aid, Student Accounts Office, Enrollment Systems, and the Office of International Education & Study Abroad. The division leads and delivers integrated administrative services that support Carnegie Mellon students' academic goals from enrollment through graduation. Our teams prioritize collaborative administrative services and counsel for all CMU campuses and programs in alignment with the university's strengths in efficiency, technology and effectiveness.

The HUB

The HUB delivers comprehensive services and counsel to enrolled students and families on financial aid, billing and payments, and registration and records. In direct support of student enrollment and persistence, The HUB offers students and families highly integrated information through personal attention and technologically responsive tools in a professional, forward-thinking, and accessible environment.

University Registrar's Office

The University Registrar's Office performs the essential roles of administering the collection and maintenance of student records, ensuring their accuracy and integrity, and enforcing academic policies while providing highly effective services. The University Registrar's Office aspires to provide exceptional, environmentally-conscious services, while anticipating and meeting growing customer requirements with innovative processes, training and self service applications. The office strives to foster and promote an environment of professional development and appreciation.

Student Financial Services

Student Financial Services is comprised of the Student Accounts Office and the Student Financial Aid Office.

The Student Accounts Office processes and invoices all student-related financial activity and manages the corresponding student financial obligations resulting from this activity. The office serves students by accurately reflecting and communicating these financial obligations, providing timely and consistent responses to inquiries, and instilling financial responsibility and accountability with clear and concise guidance.

In alignment with the university's enrollment goals, Student Financial Aid optimizes the utilization of all financial aid resources in order to recruit and retain a high quality and diverse student population.

Student Financial Aid delivers superior services that aim to exceed the expectations of students, parents, and internal and external constituencies. The office identifies, creates and delivers strategies that facilitate the integration of financial aid policies, which align with current and future university recruitment, retention and enrollment priorities.

Office of International Education (OIE)

The Office of International Education (OIE) is committed to supporting, promoting and celebrating individuals in an intercultural educational environment. OIE staff advocate for and facilitate international and cross-cultural experiences, perspectives and initiatives. OIE also promotes and manages study abroad programming and acts as a liaison to the university for international students, researchers and professors.

Photo of Zanzibar, Tanzania by Daryl Bright (CFA)

Enrollment Systems

The Enrollment Systems department is charged with orchestrating the evolution of the Student Services Suite (S3) and related systems. As system administrators, business analysts and web developers, our department - in close collaboration with Computing Services - supports Carnegie Mellon University's student information system applications.

Enrollment Systems provides IT support and interface between and among the various student-system linked owners/users and the central IT technicians. This constantly-evolving group's work serves an integral role in the success of the Office of Enrollment Management and our partners.

Our Vision & Mission

CMU students - around the world - achieve their educational goals while benefiting from our expert staff and services.

Guide and counsel CMU students, in partnership with CMU faculty and staff, through advising, administration and systems support, to engage in the university's educational mission.