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March 20, 2020

Dining Meal Pick-Up Service

Due to these extenuating circumstances, if you are not returning to campus and do not plan to use your meal plan, FLEX and/or DineXtra funds for the remainder of the academic year, Dining Services will issue a pro-rated refund. Specific details about these adjustments are forthcoming, including any applicable financial aid impacts. 

To cancel your meal plan (and associated FLEX balance) and/or DineXtra funds, please email dining@andrew.cmu.edu, so that we can credit your account. If you plan to remain on campus, you can continue to use your meal plan, FLEX and/or DineXtra funds.

The meal pick-up service will end on Wednesday, May 13, 2020. Please email dining@andrew.cmu.edu with any questions or concerns. 

Aligned with the next phase of the university’s efforts to slow the potential for community spread of COVID-19, all dining locations will be closed beginning Friday, March 20.

Any student who remains in Pittsburgh, regardless if they are in student housing, with or without a meal plan, as well as faculty/staff. The last day of the meal pick-up service is May 13, 2020

Pick-up location

All orders can be picked up in the Tepper Quad Lobby, Tepper Building, 2nd floor (through the courtyard doors).

Pick-up time

Orders can be picked up Monday – Saturday between 8:30 a.m. – 12:30 p.m. Breakfast, lunch and dinner meals for the same day will be available for pick-up at this time. All orders placed for the weekend (Saturday and Sunday) will be picked up on Saturday.

Two/three-day advanced online ordering

Orders must be placed two or three days in advance by 2 p.m., through the CaterTrax online ordering platform (i.e. orders placed for Wednesday must be placed on Monday by 2 p.m.). Orders for the weekend (Saturday and Sunday) must be placed by 2 p.m. on Thursday for pick-up on Saturday. Orders for Monday must be placed on Friday. Payment can be made using meal plans (meal blocks or Flexible dollars), DineXtra, credit or debit cards at the time of pick-up.

Review the CaterTrax Account Set-Up and Meal Pick-Up Ordering Guide

Dining Meal Pick-Up Service FAQ's

Any student who remains in Pittsburgh, regardless if they are in student housing, with or without a meal plan. Faculty/staff can also use this online order system. The last day of the meal pick-up service is May 13, 2020.
Review the Catertrax Account Set-up and Meal Pick-Up Ordering Guide
  • The last day of the meal pick-up service is May 13, 2020.
  • Place your order through the CaterTrax online ordering platform by 2 p.m. two or three days in advance (i.e. all orders placed for Wednesday pick-up should be placed online by 2 p.m. on Monday). Orders for the weekend (Saturday and Sunday) need to be placed by 2 p.m. on Thursday and will be picked up on Saturday. Orders for Monday must be placed on Friday. There will no longer be a pick-up time on Sunday (April 5 will be the last Sunday pick-up).
  • Orders that are not picked up will be charged to the student account.
Students will pay for the meal(s) at the pick-up location using meal blocks, FLEX and DineXtra, debit or credit cards. Faculty and staff can use PlaidCash, DineXtra or pay using a debit/credit card or cash.

Meals can be picked up in the Tepper Quad Lobby (Tepper Building, second floor, through the courtyard doors).

Meals can be picked up between 8:30 a.m. - 12:30 p.m., Monday - Saturday.

  • Breakfast, lunch and dinner orders can be picked up during the daily pick-up period.
  • Meals can only be picked up for the same day.
  • All meals will be served cold in microwave-safe containers to be reheated at your residence hall.
  • Reheating instructions will be provided.
Active CMU ID cards will allow students access to the Tepper Building.

A vegetarian option will be available at every mealtime. If you have food allergies or intolerances or require a vegan, kosher or Halal meal, please use the special instructions box to describe your dining needs. A catering associate will reach out to you if they have any questions.

No. If you are in quarantine/isolated on-campus, please work with University Health Services and they will direct you to the appropriate contact person for meal delivery.

Yes. In addition to meals, you will be able to select à la carte food items from the menu which can be added to your order and paid for at the time of pick-up.

The CMU Pantry is also a resource for students during this time. Learn more

Coronavirus Disease (COVID-19) Information

Any student with fever and cough or concerns about potential exposure to COVID-19 should call University Health Services for consultation. CMU Coronavirus websitE

Health Care Tips

  • Wash your hands often with soap and hot water for 20 seconds, and make sure you wash your thumbs, wrists and in-between your fingers. This is the best defense against the spread of all viruses.
  • Stay home when you are ill. A day or two of rest will assure quicker recovery and decrease the spread of infectious illness on campus.
  • Cover your cough/sneeze with a tissue or the crook of your arm, and then promptly wash your hands or use hand sanitizer if soap and water is not available.
  • Get plenty of rest/sleep.
  • Get the seasonal flu vaccine. Though not protective against coronavirus, the seasonal vaccine may prevent against flu, which is circulating on campus and is known to cause possible severe respiratory illness.

Symptoms for Coronavirus May Include

  • Runny nose;
  • Headache;
  • Cough;
  • Sore throat;
  • Fever; and
  • A general feeling of being ill.