Carnegie Mellon University

coffee and muffin

September 29, 2020

Isolation Meal Delivery Service

You can use the isolation meal delivery service if you have been instructed by University Health Services to Isolate/Self-Isolate.

If you can't find the information you are looking for here, please email us.

Isolation Meal Delivery Service

Any student living in on-campus housing, with or without a meal plan, who is instructed by University Health Services to isolate/self-isolate.

Meal Delivery Upon Arrival

Use the Isolation House Meal Delivery Guide [pdf] to identify how to order a meal on the day and time you are admitted into isolation housing. This guide is in place to provide meals when you are first admitted and before you register for CaterTrax for the following day.

Advanced Ordering through CaterTrax

Place your order through the CaterTrax online ordering platform by 5 p.m. the day before, using the student menu. All meals are served cold in microwave-safe containers to be reheated at your residence hall, if desired. You will need to set up a CaterTrax account before placing your first order. Learn more about setting up a CaterTrax account here.

Ordering Schedule

  • Sunday for Monday
  • Monday for Tuesday
  • Tuesday for Wednesday
  • Wednesday for Thursday
  • Thursday for Friday
  • Friday for Saturday and Sunday
When placing your order, you will be prompted to enter your 81 number from your student ID. If you have a meal plan and/or a declining balance, the catering office will deduct the appropriate number of meal blocks, FLEX or DineXtra each day. If you do not have a meal plan, the cost of the meals will be charged to your student account.

Your order will be delivered to your door between 11 a.m. and 2 p.m., which will include your lunch and dinner meals, and breakfast for the next day. When you hear the knock, please wait 5 minutes before opening your door to bring your food into the room.

You will receive Sunday meals with the Saturday meal delivery.

Review the full Isolation Meal Delivery Guide [pdf]

The day of the admission will determine which form below you will fill out for your day of meals. Click below for the appropriate form. After completing and receiving a confirmation email, your order will be delivered within the next two hours. These forms are active from 11a.m. – 5 p.m. seven days a week.

If you are admitted after 5 p.m., pantry items in your residence room will be available. Your room is stocked with essential supplies, food, drinks and snacks to ensure you have basic-need items. Admitted after 5 p.m.? Please fill out the appropriate form for your next day’s meals.

 To order meals for the next day (and moving forward), please register an account on CaterTrax.

 Comments, questions or concerns? Please text (412) 906-4447.


A vegetarian option will be available at every mealtime. If you have food allergies or intolerances or require a vegan, kosher or Halal meal, please use the special instructions box to describe your dining needs. A Chartwells manager will reach out to you if they have any questions.

If you have any questions about your order, please contact Chartwells by texting at 412-906-4447.

In order to protect the health and safety of the community, no outside food can be delivered to buildings dedicated to isolation housing.

Health Care Tips

  • Wash your hands often with soap and hot water for 20 seconds, and make sure you wash your thumbs, wrists and in-between your fingers. This is the best defense against the spread of all viruses.
  • Stay home when you are ill. A day or two of rest will assure quicker recovery and decrease the spread of infectious illness on campus.
  • Cover your cough/sneeze with a tissue or the crook of your arm, and then promptly wash your hands or use hand sanitizer if soap and water is not available.
  • Get plenty of rest/sleep.
  • Get the seasonal flu vaccine. Though not protective against coronavirus, the seasonal vaccine may prevent against flu, which is circulating on campus and is known to cause possible severe respiratory illness.

Symptoms for Coronavirus May Include

  • Runny nose;
  • Headache;
  • Cough;
  • Sore throat;
  • Fever; and
  • A general feeling of being ill.

Learn more about mitigating the spread of COVID-19 on campus