Carnegie Mellon University
January 18, 2021

Coronavirus Information from Dining Services

Please review this page in its entirety to learn about the dining plans for the spring 2021 semester, enhanced campus dining health and safety measures and the isolation meal delivery service.

If you can't find the information you are looking for here, please email us.

A Tartan's Responsibility: Help us ensure the safest dining experience for our community

  • Wear a facial covering at all times on campus and in our dining locations. You may remove your facial covering if you are enjoying your meal at a physically distanced dining table.
  • When possible, please order your meal in advance for pick-up through the online or mobile GET platform to reduce traffic in dining locations.
  • Practice good hygiene through hand washing and the use of hand sanitizer that is available in all dining locations.

Dining Plans for Spring 2021

Yes, all first-year students living in university housing are required to have a dining plan, regardless of whether or not their assigned space has a private kitchen. This requirement is in keeping with the university’s long-standing practice in support of the first-year experience. This includes first-year students who join a Greek organization, who can select either the Green, Blue or Red Traditional Meal Plan.
Given that the vast majority of upper-class residential students in the spring 2021 semester will be assigned to apartments with private kitchens and off-campus hotels, there will not be a dining plan requirement for upper-class students. However, to prevent the spread of the virus, all common area kitchens will be closed throughout university and Greek housing. As such, upper-class students living in university accommodations without access to a kitchen are strongly encouraged to maintain some level of dining plan (though it is not a requirement).

The available dining plans and associated costs may be found on the Dining Services dining plan webpage. First-year students may select from the Traditional Plans. Upper-class and graduate students may select from the Traditional or Community Plans.

DineXtra is a declining balance program that is available to undergraduate and graduate students and can be used at any on-campus dining location, Entropy+ convenience store, on-campus vending machine or off-campus dining partner. These funds can be purchased at any time throughout the semester in addition to a dining plan or just as DineXtra alone.

Students under the age of 18 must complete the First-Year Dining Plan Agreement and return it to by November 18. Undergraduate and graduate students over 18 may submit their Dining Plan Agreement via the Dining Portal by November 18.

The Dining Portal will be closed from November 19, 2020 – January 16, 2021, at which time no changes to your dining plan can be made. The portal will re-open during the designated change period beginning January 16, through February 26, 2021, at 5:00 p.m.

  • First-Year Students may change to the Green, Blue, or Red Traditional Dining Plans. If you are living in Residence on Fifth, Margaret Morrison Apartments or Fifth & Neville, you will have the option to change to the Yellow Traditional Dining Plan. You are permitted to increase to another Traditional Dining Plan at any time during the spring semester.
  • Upper-class and graduate students may change to any other meal plan (Traditional or Community) on or before 5:00 p.m., February 26, 2021. Students are permitted to increase their Traditional or Community plan at any time during the semester.

No, dining plan selections made in the spring/summer will not roll over to the spring 2021 semester. All students with a dining plan requirement will need to make their selection between November 12 – 18, 2020. Any first-year student who does not make a dining plan selection during this period will automatically be assigned the Traditional Blue Plan.

Your dining plan will be active on your student ID card as soon as you move into campus housing. You will be able to use both meal blocks, FLEX and DineXtra at a select number of dining locations on campus.

More information about dining locations and hours of operation will be forthcoming. 

Yes, advanced ordering will be available at all dining locations. Students are encouraged to order in advance for pick-up using the GET Food online and mobile ordering platform. Using GET Food, you can place customizable food orders and pay in with meal blocks, FLEX, DineXtra, or a credit card.

If you decide not to live on campus and need to cancel your dining plan, please complete the Spring 2021 Dining Plan Cancellation Form. Please note that canceling your housing assignment does not cancel your dining plan.

Campus Dining Health and Safety Measures

Advanced ordering

Participating dining locations will offer online and mobile ordering for pick-up through GET Food. Using GET Food, Carnegie Mellon students and community members can:

  • View menus of participating dining locations.
  • Place customizable food orders.
  • Pay for your order with meal blocks, FLEX, DineXtra, or a credit card.

On-site ordering

  • Patrons who want to pay with blocks or FLEX/DineXtra can swipe their own CMU ID card.
  • Credit card readers will allow for touchless payment.

Dining Services has taken the following measures to promote appropriate physical distancing at each dining location:

  • Dining locations have maximum occupancy limits posted. Indoor dining/seating is currently not available. 
  • Floor decals and signage have been installed to ensure at least 6 feet (2 meters) of physical distance between patrons and to support traffic flow.
  • Plexiglass barriers have been installed in customer service areas. 
  • All food service staff and guests are required to wear facial coverings in all public spaces unless they are seated at a physically distanced dining table.
  • Hand sanitizer will be available at each location.
  • Personnel will adhere to strict guidelines for handwashing, personal hygiene, cleaning, sanitizing and food safety practices. High-touch areas will be cleaned and sanitized every thirty minutes.  
  • All beverages, including refills, will be served in single-use, disposable cups. The use of personal reusable cups for beverages or refills, including the ScottySIPS Mug and water flasks, are not permitted. 
  • All dining locations will use single-use, disposable plates, flatware and take-away containers.
  • All dining concepts/stations will be full-service. Food will be served to guests by an associate, including in all-you-care-to-eat dining locations.
  • Self-service items will be kept behind counters whenever possible. These items will be distributed by the food service staff at the time of purchase, including cups, lids, coffee creamers and stir sticks to minimize contact.
  • The use of pagers for order pick-ups will be discontinued, until further notice.
  • Carrying trays have been removed from the operations.
  • Only pre-packed or wrapped utensils will be used or utensil dispensers will be in place that dispense one utensil at a time.
  • Catering is completely contactless via full-service buffets with plexiglass barriers between the attendant and guest

Isolation Meal Delivery Service

Any student living in on-campus housing, with or without a meal plan, who is instructed by University Health Services to isolate/self-isolate.

Meal Delivery Upon Arrival

Use the Isolation House Meal Delivery Guide [pdf] to identify how to order a meal on the day and time you are admitted into isolation housing. This guide is in place to provide meals when you are first admitted and before you register for CaterTrax for the following day.

Advanced Ordering through CaterTrax

Place your order through the CaterTrax online ordering platform by 5 p.m. the day before, using the student menu. All meals are served cold in microwave-safe containers to be reheated at your residence hall, if desired. You will need to set up a CaterTrax account before placing your first order. Learn more about setting up a CaterTrax account.

Ordering Schedule

  • Sunday for Monday
  • Monday for Tuesday
  • Tuesday for Wednesday
  • Wednesday for Thursday
  • Thursday for Friday
  • Friday for Saturday and Sunday

When placing your order, you will be prompted to enter your 81 number from your student ID. If you have a meal plan and/or a declining balance, the catering office will deduct the appropriate number of meal blocks, FLEX or DineXtra each day. If you do not have a meal plan, the cost of the meals will be charged to your student account.

Your order will be delivered to your door between 11 a.m. and 2 p.m., which will include your lunch and dinner meals, and breakfast for the next day. When you hear the knock, please wait 5 minutes before opening your door to bring your food into the room.

You will receive Sunday meals with the Saturday meal delivery.

Review the full Isolation Meal Delivery Guide [pdf]

The day of the admission will determine which form below you will fill out for your day of meals. Click below for the appropriate form. After completing and receiving a confirmation email, your order will be delivered within the next two hours. These forms are active from 11a.m. – 5 p.m. seven days a week.

If you are admitted after 5 p.m., pantry items in your residence room will be available. Your room is stocked with essential supplies, food, drinks and snacks to ensure you have basic-need items. Admitted after 5 p.m.? Please fill out the appropriate form for your next day’s meals.

 To order meals for the next day (and moving forward), please register an account on CaterTrax.

 Comments, questions or concerns? Please text (412) 906-4447.

A vegetarian option will be available at every mealtime. If you have food allergies or intolerances or require a vegan, kosher or Halal meal, please use the special instructions box to describe your dining needs. A Chartwells manager will reach out to you if they have any questions.

If you have any questions about your order, please contact Chartwells by texting at 412-906-4447.

In order to protect the health and safety of the community, no outside food can be delivered to buildings dedicated to isolation housing.

Health Care Tips

  • Wash your hands often with soap and hot water for 20 seconds, and make sure you wash your thumbs, wrists and in-between your fingers. This is the best defense against the spread of all viruses.
  • Stay home when you are ill. A day or two of rest will assure quicker recovery and decrease the spread of infectious illness on campus.
  • Cover your cough/sneeze with a tissue or the crook of your arm, and then promptly wash your hands or use hand sanitizer if soap and water is not available.
  • Get plenty of rest/sleep.
  • Get the seasonal flu vaccine. Though not protective against coronavirus, the seasonal vaccine may prevent against flu, which is circulating on campus and is known to cause possible severe respiratory illness.

Symptoms for Coronavirus May Include

  • Runny nose;
  • Headache;
  • Cough;
  • Sore throat;
  • Fever; and
  • A general feeling of being ill.

Learn more about mitigating the spread of COVID-19 on campus