Coronavirus Information from Dining Services
If you can't find the information you are looking for here, please email us.
A Tartan's Responsibility: Help us ensure the safest dining experience for our community
- Wear a facial covering at all times on campus and in our dining locations. You may remove your facial covering if you are enjoying your meal at a physically distanced dining table.
- When possible, please order your meal in advance for pick-up through the online or mobile GET platform to reduce traffic in dining locations.
- Practice good hygiene through hand washing and the use of hand sanitizer that is available in all dining locations.
Are all first-year students who will be living in university housing required to have a meal plan?
Are dining plans required for any upper-class students?
What dining plans are available? How much do they cost?
The available dining plans and associated costs may be found on the Dining Services dining plan webpage. First-year students may select from the Traditional Plans. Upper-class and graduate students may select from the Traditional or Community Plans.
DineXtra is a declining balance program that is available to undergraduate and graduate students and can be used at any on-campus dining location, Entropy+ convenience store, on-campus vending machine or off-campus dining partner. These funds can be purchased at any time throughout the semester in addition to a dining plan or just as DineXtra alone.
How do I sign-up for a dining plan?
Students under the age of 18 must complete the First-Year Dining Plan Agreement and return it to email@example.com by November 18. Undergraduate and graduate students over 18 may submit their Dining Plan Agreement via the Dining Portal by November 18.
Will I have an opportunity to change my dining plan?
The Dining Portal will be closed from November 19, 2020 – January 16, 2021, at which time no changes to your dining plan can be made. The portal will re-open during the designated change period beginning January 16, through February 26, 2021, at 5:00 p.m.
- First-Year Students may change to the Green, Blue, or Red Traditional Dining Plans. If you are living in Residence on Fifth, Margaret Morrison Apartments or Fifth & Neville, you will have the option to change to the Yellow Traditional Dining Plan. You are permitted to increase to another Traditional Dining Plan at any time during the spring semester.
- Upper-class and graduate students may change to any other meal plan (Traditional or Community) on or before 5:00 p.m., February 26, 2021. Students are permitted to increase their Traditional or Community plan at any time during the semester.
I already selected a dining plan during the sign-up period this past spring. Will that dining plan selection apply to the spring 2021 semester?
No, dining plan selections made in the spring/summer will not roll over to the spring 2021 semester. All students with a dining plan requirement will need to make their selection between November 12 – 18, 2020. Any first-year student who does not make a dining plan selection during this period will automatically be assigned the Traditional Blue Plan.
Will my dining plan be active before classes start?
Your dining plan will be active on your student ID card as soon as you move into campus housing. You will be able to use both meal blocks, FLEX and DineXtra at a select number of dining locations on campus.
More information about dining locations and hours of operation will be forthcoming.
Can I use my meal plan to purchase food in advance for pick-up?
Yes, advanced ordering will be available at all dining locations. Students are encouraged to order in advance for pick-up using the GET Food online and mobile ordering platform. Using GET Food, you can place customizable food orders and pay in with meal blocks, FLEX, DineXtra, or a credit card.
I signed up for a dining plan, but I have decided to study remotely and will not live on campus for the spring semester. How do I cancel my dining plan?
If you decide not to live on campus and need to cancel your dining plan, please complete the Spring 2021 Dining Plan Cancellation Form. Please note that canceling your housing assignment does not cancel your dining plan.
Are contactless payment and food pick-up options available?
Participating dining locations will offer online and mobile ordering for pick-up through GET Food. Using GET Food, Carnegie Mellon students and community members can:
- View menus of participating dining locations.
- Place customizable food orders.
- Pay for your order with meal blocks, FLEX, DineXtra, or a credit card.
- Patrons who want to pay with blocks or FLEX/DineXtra can swipe their own CMU ID card.
- Credit card readers will allow for touchless payment.
How will physical distancing be promoted at dining locations?
Dining Services has taken the following measures to promote appropriate physical distancing at each dining location:
- Dining locations have maximum occupancy limits posted. Indoor dining/seating is currently not available.
- Floor decals and signage have been installed to ensure at least 6 feet (2 meters) of physical distance between patrons and to support traffic flow.
- Plexiglass barriers have been installed in customer service areas.
What health and safety protocols are in place at each dining location?
- All food service staff and guests are required to wear facial coverings in all public spaces unless they are seated at a physically distanced dining table.
- Hand sanitizer will be available at each location.
- Personnel will adhere to strict guidelines for handwashing, personal hygiene, cleaning, sanitizing and food safety practices. High-touch areas will be cleaned and sanitized every thirty minutes.
- All beverages, including refills, will be served in single-use, disposable cups. The use of personal reusable cups for beverages or refills, including the ScottySIPS Mug and water flasks, are not permitted.
- All dining locations will use single-use, disposable plates, flatware and take-away containers.
- All dining concepts/stations will be full-service. Food will be served to guests by an associate, including in all-you-care-to-eat dining locations.
- Self-service items will be kept behind counters whenever possible. These items will be distributed by the food service staff at the time of purchase, including cups, lids, coffee creamers and stir sticks to minimize contact.
- The use of pagers for order pick-ups will be discontinued, until further notice.
- Carrying trays have been removed from the operations.
- Only pre-packed or wrapped utensils will be used or utensil dispensers will be in place that dispense one utensil at a time.
- Catering is completely contactless via full-service buffets with plexiglass barriers between the attendant and guest
Isolation Meal Delivery Service
Who can use this delivery service?
Any student living in on-campus housing, with or without a meal plan, who is instructed by University Health Services to isolate/self-isolate.
How can I place a food order?
Meal Delivery Upon Arrival
Use the Isolation House Meal Delivery Guide [pdf] to identify how to order a meal on the day and time you are admitted into isolation housing. This guide is in place to provide meals when you are first admitted and before you register for CaterTrax for the following day.
Advanced Ordering through CaterTrax
Place your order through the CaterTrax online ordering platform by 5 p.m. the day before, using the student menu. All meals are served cold in microwave-safe containers to be reheated at your residence hall, if desired. You will need to set up a CaterTrax account before placing your first order. Learn more about setting up a CaterTrax account.
- Sunday for Monday
- Monday for Tuesday
- Tuesday for Wednesday
- Wednesday for Thursday
- Thursday for Friday
- Friday for Saturday and Sunday
How is payment handled?
When placing your order, you will be prompted to enter your 81 number from your student ID. If you have a meal plan and/or a declining balance, the catering office will deduct the appropriate number of meal blocks, FLEX or DineXtra each day. If you do not have a meal plan, the cost of the meals will be charged to your student account.
When will my food be delivered?
Your order will be delivered to your door between 11 a.m. and 2 p.m., which will include your lunch and dinner meals, and breakfast for the next day. When you hear the knock, please wait 5 minutes before opening your door to bring your food into the room.
There is no Sunday delivery. How will I get food on Sundays?
How do I get a meal when I first move into my room?
The day of the admission will determine which form below you will fill out for your day of meals. Click below for the appropriate form. After completing and receiving a confirmation email, your order will be delivered within the next two hours. These forms are active from 11a.m. – 5 p.m. seven days a week.
If you are admitted after 5 p.m., pantry items in your residence room will be available. Your room is stocked with essential supplies, food, drinks and snacks to ensure you have basic-need items. Admitted after 5 p.m.? Please fill out the appropriate form for your next day’s meals.
To order meals for the next day (and moving forward), please register an account on CaterTrax.
Comments, questions or concerns? Please text (412) 906-4447.
How will you handle special dining needs (vegetarian/vegan, food allergies or intolerances, kosher or Halal meals)?
A vegetarian option will be available at every mealtime. If you have food allergies or intolerances or require a vegan, kosher or Halal meal, please use the special instructions box to describe your dining needs. A Chartwells manager will reach out to you if they have any questions.
Who do I contact if I have questions about my order?
If you have any questions about your order, please contact Chartwells by texting at 412-906-4447.
Can I opt to order food from a local food delivery service?
Health Care Tips
- Wash your hands often with soap and hot water for 20 seconds, and make sure you wash your thumbs, wrists and in-between your fingers. This is the best defense against the spread of all viruses.
- Stay home when you are ill. A day or two of rest will assure quicker recovery and decrease the spread of infectious illness on campus.
- Cover your cough/sneeze with a tissue or the crook of your arm, and then promptly wash your hands or use hand sanitizer if soap and water is not available.
- Get plenty of rest/sleep.
- Get the seasonal flu vaccine. Though not protective against coronavirus, the seasonal vaccine may prevent against flu, which is circulating on campus and is known to cause possible severe respiratory illness.
Symptoms for Coronavirus May Include
- Runny nose;
- Sore throat;
- Fever; and
- A general feeling of being ill.