Carnegie Mellon University

COVID-19 Updates

Information and resources for the CMU community

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Campus Services Operating Hours

Most campus services are available remotely and/or in person with modified operating hours. Please see the contact information and additional details below for the various departments across campus.

Academic Undergraduate Advising

College of Engineering

Contact
Annette Jacobson
jacobson@cmu.edu  

Advising appointments can be made through Kourtney Bandish:
kbandish@cmu.edu

College of Fine Arts

Contact
Eric Anderson
ea@andrew.cmu.edu

Dietrich College

Contact
Ana Maria Ulloa Shields
ulloa@cmu.edu

Mellon College of Science

Contact
Maggie Braun
mabraun@andrew.cmu.edu

School of Computer Science

Contact
Tom Cortina
tcortina@andrew.cmu.edu

Tepper School of Business

Contact
Jennifer Wegner
jwegner@andrew.cmu.edu

Additional Campus and University Resources

College Liaisons 

Contact
412-268-2075
Student Support & Resources

Office of Admission

Hours
Remote: 8 a.m. to 5 p.m.
Warner Hall 2nd Floor: 8:30 a.m. to 4 p.m.

Contact
412-268-2082
admission@andrew.cmu.edu

Experience Carnegie Mellon Online.

 

Postal Services

Hours
Front counter: Monday through Friday, 10 a.m. to 2 p.m. 
SMC package pickup & departmental mail holds: Mondays, 9 a.m. to 3 p.m.

Contact
412-268-2927
SMC package pickup: 412-268-5616
post-office@andrew.cmu.edu

CUC can only be accessed Monday through Friday, 8 a.m. to 6 p.m., and Saturday and Sunday, 10 a.m. to 6 p.m.

Tartan Ink

Hours
Monday through Friday 9 a.m. to 5 p.m.

Contact
412-268-4828
tartanink@andrew.cmu.edu

Explore the Office of Tartan Ink Contact Us page.

Title IX

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-7125
tix@cmu.edu
Report Anonymously

For emergencies, call 911 or University Police at 412-268-2323.

See additional information for reporting.

University Libraries

Hours
Hours for all libraries

Contact
Hunt Library: 412-268-2444
Sorrells Library: 412-268-7217
Mellon Library: 412-268-7215

 

University Police

Hours
24/7

Contact
ER calls: 412-268-2323
Non-ER calls: 412-268-6232
campuspd@andrew.cmu.edu

Explore additional resources related to University Police.

University Stores

Hours (open in person and online)
Monday through Friday, 11 a.m. to 4 p.m. 

Contact
Art Store, 412-268-2968, art-store@andrew.cmu.edu

Clothing and Gifts, 412-268-1032, cmu-bookstore@andrew.cmu.edu

Office Supplies and Textbooks, 412-268-5591, books@andrew.cmu.edu

Technology Store, 412-268-2636, ps00@andrew.cmu.edu

Enrollment Services

The HUB

Hours (Remote)
Monday, Wednesday and Friday, 8:30 a.m. to 4:30 p.m.
Tuesday and Thursday, 10:30 a.m. to 4:30 p.m.

Contact
412-268-8186
thehub@andrew.cmu.edu

The HUB is offering modified remote services for the fall 2020 semester. Email your HUB liaison directly or schedule via Schedule Once in SIO (under Contacts). All appointments will take place via phone or Zoom.

ID Card Services

Hours
The HUB is offering appointment-only ID Card services for the fall 2020 semester.

Contact
412-268-8186
idplus@andrew.cmu.edu

Learn more and schedule an appointment.

Office of International Education

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-5231
oie@andrew.cmu.edu

University Registrar’s Office

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
All registrar-related forms should be emailed to cmuregistrar@andrew.cmu.edu.

Student Financial Services

Hours (Remote) 
Monday, Wednesday and Friday, 8:30 a.m. to 4:30 p.m.
Tuesday and Thursday,
10:30 a.m. to 4:30 p.m.

Contact
412-268-8186
thehub@andrew.cmu.edu

Email your HUB liaison directly or schedule via Schedule Once in SIO (under Contacts). All appointments will take place via phone or Zoom. View payment options.

Summer Studies

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
summer-studies@andrew.cmu.edu

Faculty Resources

Eberly Center

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-2896
eberly-ctr@andrew.cmu.edu

Student Academic Success

Disability Resources

Hours 
Monday through Friday, 8:30 a.m. to 5 p.m., by appointment only

Contact
412-268-6121
access@andrew.cmu.edu

Questions about exam scheduling, proctoring or delivery? Contact Ethan Obstarczyk, Program Administrator, at 412-268-5940.

Graduate Education

Contact
412-268-9633
grad-ed@andrew.cmu.edu
vpe@andrew.cmu.edu

Find more resources about graduate education at CMU.

Student Academic Success Center
(general contact)

Hours 
Virtual Front Desk: Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
Jen Gilbride-Brown
jengb@cmu.edu

Jamie Rossi
jrossi@andrew.cmu.edu

412-268-6823
success@andrew.cmu.edu

Programs and consultations widely available. Access the Virtual Consultation Form

Student Affairs

Athletics

Hours 
By facility

Contact
412-268-1236
memartin@andrew.cmu.edu

Read the reopening plan for Athletics.

Career and Professional Development Center

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-2064
career@andrew.cmu.edu

The CPDC is offering all appointments with Career Consultants virtually, including daily Virtual Drop-Ins with Career Peer Mentors. All upcoming CPDC career fairs, events, workshops and presentations are also being offered virtually. Please refer to Handshake for details and registration information.

One-hour room reservations for virtual interviews (phone, video, etc.) are available in the CPDC Interview Center, Monday-Friday, 8:30 a.m. to 5 p.m. EDT. Email recruit@andrew.cmu.edu to reserve your room. If you need longer than one hour, please note this in your email.

Center for Student Diversity and Inclusion

Hours
In person:
Monday through Friday, 11 a.m. to 5 p.m.
(Space available for students)

Remote:
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-2150
csdi@andrew.cmu.edu

The Center can serve you virtually and is offering limited in-person hours. You can also check out the Center’s virtual events or request a meeting with Center staff.

Cohon University Center

Hours 
7 a.m. to 10:30 p.m.

Information Desk:
Monday through Friday, 8 a.m. to 11 p.m.
Saturday, 10 a.m. to 9 p.m.
Sunday, 10 a.m. to 11 p.m.

Post Office: Monday through Friday, 10 a.m. to 2 p.m.
SMC package pickup and departmental mail holds: Monday through Friday, 9 a.m. to 3 p.m.

Contact
Information Desk:
412-268-2107 
cucinfodesk@gmail.com

Scheduling and Reservations:
412-268-1853
ucres@andrew.cmu.edu

Physical access to the Cohon Center is limited to four card-access entrances: The Cut near the bookstore, the Forbes Avenue front entrance, the Merson Courtyard middle entrance and the stadium side entrance.

The university has established guidelines for in-person activities and meetings. Learn more about approved in-person meetings and activities.

Community Standards and Integrity

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-2140
ocsi@andrew.cmu.edu

The Office of Community Standards and Integrity (OCSI) is available to assist you virtually via phone, email or video/audio conferencing platforms.

Conference and Event Services

Staff are available to assist remotely.

Contact
412-268-1125
confserv@andrew.cmu.edu

CES is available to assist you virtually via phone, email or video/audio conferencing platforms.

Counseling and Psychological Services

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.
After hours support is also available.

Contact
412-268-2922

CaPS is currently providing all services through Telemental Health, via face-to-face video conferencing to currently enrolled CMU students. CaPS is committed to serving all CMU students and the community at large through regular and after-hours virtual support, programming, workshops and events.

Dean of Students

Hours 
In person:
Monday through Friday, 9 a.m. to 4 p.m.

Remote:
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-2075
coverton@andrew.cmu.edu

The Office of the Dean of Students is offering phone appointments and limited in-person office hours. If you are unable to schedule an appointment, the Office will serve walk-in guests while practicing physical distancing and wearing mandatory face coverings.

Dining Services

Office Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

On-Campus Dining Locations and Hours

Contact
412-268-2139
dining@andrew.cmu.edu

Dining Services staff are available to assist you virtually via phone, email or video/audio conferencing platforms. For coronavirus information regarding dining services, visit the COVID-19 FAQs for Dining Services page.

Family and Parents

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-2142
parents@andrew.cmu.edu

The Parent and Family Engagement staff are available to assist our families virtually via phone, email or video/audio conferencing platforms.

First-Year Orientation

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-2142
orientation@andrew.cmu.edu

The First-Year Orientation staff are available to assist you virtually via phone, email or video/audio conferencing platforms.

Housing Services and Residential Education

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
Housing:
412-268-2139
housing@andrew.cmu.edu

Residential Education:
412-268-2142
resed@andrew.cmu.edu

Housing Services and Residential Education are consolidating offices at the Residence on Fifth. Residents, contractors and staff members should only physically come to the office if they need to pick up an item (such as a key) and an appointment is required before coming to the office. For all other requests, Housing and ResEd staff will continue to be available to serve your needs and assist you virtually via phone, email or video/audio conferencing platforms.

Pre-College Programs

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-5914
precollege@andrew.cmu.edu

The Pre-College Programs staff are available to assist you virtually, with email being the preferred method of communication. Learn how to apply.

Religious and Spiritual Life Initiatives

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-2142
jonny@cmu.edu

Religious and Spiritual Life Initiatives staff are available to assist you virtually via phone, email or video/audio conferencing platforms.

Student Leadership, Involvement, and Civic Engagement (SLICE)

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-8704
slice@andrew.cmu.edu

SLICE staff are available to assist you remotely via phone, email or video/audio conferencing platforms. Learn how to get involved through virtual civic engagement opportunities, virtual activities and events.

University Health Services

Hours (Remote)
Monday, Tuesday and Wednesday, 8:30 a.m. to 7 p.m.
Thursday, 10 a.m. to 7 p.m.
Friday, 8:30 a.m. to 5 p.m.
Saturday, 11 a.m. to 3 p.m.

Contact
412-268-2157

After hours: 
1-844-881-7176

University Health Services is offering many services virtually including telehealth appointments. All University Health Services will be delivered by appointment only by calling 412-268-2157 to discuss your needs. In order to ensure students receive their healthcare in the optimal setting and to reduce the risk of exposure to COVID-19, walk-in services will not be offered. However, UHS staff are available during open hours to triage and assess your needs. After hours support is available through Team Health by calling 412-268-2157. Students who have the CMU Student Health Insurance Plan (CMU SHIP) also have access to virtual care through Teladoc

Wellness Initiatives

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
412-268-7117
alusk@andrew.cmu.edu
The Student Affairs Wellness Initiatives staff are available to assist you remotely via phone, email or video/audio conferencing platforms.

Sign up to receive the BeWell e-newsletter for virtual wellness services and events.

Student Services and Resources

Fellowships and Scholarships

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
fso-general@andrew.cmu.edu

All meetings for the fall semester will be virtual. Please schedule an appointment with a staff member through HandshakeChoose "Specialized Appointments" then "Undergraduate Research and Fellowship/Scholarship Appointments."

Gelfand Center

Hours (Remote)
Monday through Friday, 9 a.m. to 5 p.m.

Contact
Kristen Lavery, Assistant Director
412-268-6819
klavery@andrew.cmu.edu

Gelfand Outreach Programs: 412-268-1863
Broader Impacts Strategy Development: 412-268-1498

Contact Gelfand Center

CMU Service Learning, Outreach Initiatives and StuCo: 412-268-6819
gelfandcenter@andrew.cmu.edu

Undergraduate Research Office

Hours (Remote)
Monday through Friday, 8:30 a.m. to 5 p.m.

Contact
Jen Weidenhof, Business Administrator and Operations Coordinator
jweidenh@andrew.cmu.edu
For additional contacts, visit the Undergraduate Research Office contact us page.

All meetings for the fall semester will be virtual. Please schedule an appointment with a staff member through HandshakeChoose "Specialized Appointments" then "Undergraduate Research and Fellowship/Scholarship Appointments."