Carnegie Mellon University

COVID-19 Updates

Information and resources for the CMU community

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Internet Security and Connectivity

All students, faculty and staff have access to a CMU Zoom license with their Andrew userID and password. More information is on our Computing Services website.

Zoombombing occurs when uninvited participants show up in your Zoom session and present undesirable content to one or more participants. The Eberly Center has posted preventative measures to adjust your Zoom default settings.

Computing Services has also posted information about privacy and Zoom.

For more expectations and policies for online teaching and learning, visit the Eberly Center website.
Please see the following troubleshooting tips on our Computing Services website.

Please contact the Computing Services Help Center at 412-268-4357 (HELP) or it-help@cmu.edu. If you’re having troubles with Canvas, please contact canvas-help@andrew.cmu.edu or 412-268-9090.

Students who seek additional instructional support should know that the Student Academic Success Center has transitioned to remote services that can be found on the website. Your college and departmental advisors and resources are also valuable resources for you.