Carnegie Mellon University

Remote Work Guide for Faculty and Staff

The following offers technology guidance for accessing university productivity resources while ensuring the security of systems and data when working from remote locations. It includes:

Please check your email regularly and visit the CMU Alert page for official updates.

Secure Your Devices and Data

universitycomputer.svgUniversity-Owned Computer

Follow our safe computing practices to make sure your operating system is up to date and Windows Defender or ESET Endpoint Security (Mac) antivirus software is installed.

 

homecomputer.svgPersonal Computer

Make sure your operating system is up to date and Windows Defender or Sophos (Mac) antivirus software is installed. We recommend not using a personal computer, but if this is your only option secure your device first.

Secure Your DataData

Always store university data using an approved CMU storage option such as Google Drive or Box. Personal cloud storage accounts or your personal hard drive are not acceptable for university data. 

Guidelines for Data Protection

Collaborate with Others

Launches information on zoom web conferencing.Web Conference with Zoom

Collaborate using Zoom for web conferencing and screen sharing. Google Hangouts Meet is recommended for group chat or 1:1 instant messaging. See our Web Conferencing Guide to determine which option is best for you.

Preparing to Teach Online

Log in to zoom.Log In to Zoom

Make sure you log into CMU Zoom and do not create a new account. Visit cmu.zoom.us or choose the SSO option in the Zoom app. You'll get access to recording and unlimited meeting times.

Assign a delegate to your account.Schedule with Zoom

Remember, you cannot schedule two classes or meetings for the same time. In order to schedule meetings on behalf of another person, they must first make you a delegate. Please note, a co-host is not the same as a delegate.

MeetingOther Web Conferencing

Google Hangouts Meet is recommended for group chat or 1:1 instant messaging. See our Web Conferencing Guide to determine which option is best for you.

Share FilesShare Files

Use Google Drive or Box to share files and collaborate on documents. Google Shared Drives and Box Organization Folders are available for group work.

See our File Storage Options page for more information on which option is best for you.

Phone CallsPhone Calls

Jabber Softphone 
If you make frequent outgoing business calls as part of your role, use Jabber Softphone for a Carnegie Mellon caller ID on your computer.

Need Jabber on your mobile phone? Request mobile access.

Forward Your Phone
Forward your desk phone to a personal number (cell or home) so you don't miss an important call.

Access Your Work

SoftwareSoftware

Many titles like Microsoft Office are available for use on university-owned and personal computers. Visit our software catalog for licensed titles available for download. 

Faculty and students can use Virtual Andrew to access some academic software titles remotely.

Administrative Departments: If these applications do not meet your needs, refer to your Business Continuity (BC) Plan.

vpn.svgVPN

Install Cisco AnyConnect VPN to connect to restricted Carnegie Mellon resources like Phone Manager,  Windows file shares and library resources while off campus .

Administrative Departments: Refer to your IT Administrator for more information on functional VPN connections.

Tips for a slow internet connection

Common ApplicationsCommon Applications

Many applications you use every day, like the ones below, can be accessed through a web browser. For a complete list, see the Log In to Services page.