Troubleshoot-Computing Services - Carnegie Mellon University

Troubleshoot Mac OS X

Install Java (Mac OS X)

  1. If prompted to install Java runtime, click Install.
  2. Agree to the Apple Software license agreement.
  3. Return to the installation steps included with the software.

App Can't Be Opened

  1. If prompted, "App" can't be opened because it is from an unidentified developer, click OK.
  2. Select System Preferences from the Apple menu or Dock.
  3. Select Security & Privacy.
  4. Click General and then the lock icon.
  5. If prompted, enter an Administrator name and password for the computer you are using and then click Unlock.
  6. Check the following:
    • Require password and choose immediately from the drop-down menu.
    • Disable automatic login.
    • Allow application downloaded from: Anywhere.
  7. Click the lock icon.
  8. Return to the installation steps included with the software.