Eligibility

Only university-owned computers are eligible for this software.

System Requirements

Step 1: Disable Your Firewall

Disable your Mac’s firewall to avoid conflicting with ESET’s firewall.

macOS Ventura

1. Click Apple menu > System Settings > Network > Firewall.
2. If your Firewall is on, click the slider to disable it.

macOS Monterey

1. Click Apple Menu  >  System Preferences  > Security & Privacy > Firewall.
2. Click the lock icon, if needed, and enter your computer's username and password.
3. Click Turn Off Firewall.

Step 2: Install ESET

1. Download the installer.
2. Double-click the downloaded installer file.
3. Click Allow when asked to let the package run a program to determine if the software can be installed.
   
   Note: You will be prompted to install Rosetta if you are using an Apple silicon Mac and have not done so already. Rosetta enables Intel-based features to run on Apple silicon Macs. 
4. Click Continue.
5. Follow the prompts in the Setup Wizard and select these options:
   • License: Agree 
   • Setup:
     1. Typical Installation Mode
     2. Disable ESET LiveGrid feedback system
     3. Enable detection of unwanted applications
   • Destination Select: Install for all users of this computer
6. Click Install.
7. If prompted, enter your computer username and password and click Install Software.

Step 3: Adjust Privacy Settings

You may be prompted to complete these steps to allow full protection.

Enable the Extension

If you receive a message that the System Extension was Blocked, complete the steps below to enable it.

macOS Ventura

1. Click Apple menu > System Settings > Privacy & Security
2. Under Security, find Some system software requires your attention before it can be used.
3. Click Details.
4. If prompted, enter your computer’s username and password.
5. Click the sliders to enable ESET Endpoint Security.

macOS Monterey

1. Click Apple menu > System Preferences > Security & Privacy > General.
2. Click the lock (lower left) to make changes and enter your computer's username and password.
3. Find Some system software requires your attention before it can be used.
4. Click Details (right).
5. Check the box next to ESET Endpoint Security and click OK.

Allow Full Disk Access

If you receive a message that macOS is preventing ESET Endpoint Security from accessing some folders, complete the steps below to allow full disk access.

macOS Ventura

1. Click Apple menu > System Settings > Privacy & Security
2. Under Privacy, Click Full Disk Access.
3. Click the slider to allow access to:
   • ESET Endpoint Security
   • ESET Real-time file system protection
     
     Note: ESET Device Control is not supported on macOS Big Sur or newer. You may leave it disabled.
4. Restart your computer for the change to take effect.

macOS Monterey

1. Click Apple Menu > System Preferences > Security & Privacy.
2. Select the Privacy tab.
3. Click the lock and enter your computer's username and password.
4. Select Full Disk Access from the list (left).
5. Check the boxes next to:
   • ESET Endpoint Security
   • ESET Real-time file system protection
     
     Note: ESET Device Control is not supported on macOS Big Sur or newer. You may leave it disabled.
     
6. Click the lock and then close System Preferences.
7. Restart your computer for the change to take effect.

Step 4: Network Connection Detected

ESET needs the firewall Profile for each network you use. 

1. Select the appropriate Profile for your location when prompted with New network connection detected. 
   
   • Home - your home network
   • Work - CMU campus network or other permanent work network
   • Public - coffee shop, airport, hotel or other public WiFi
2. Check Remember Network and click OK. If you connect to multiple networks simultaneously (i.e., wired and wireless), a prompt will appear for each individual network.

Additional Options

Update ESET 

1. Open ESET.
2. Select Update (left) then click Update modules. The software will check and install available updates.

Setup ESET for VPN Use

If you're experiencing issues with ESET and your VPN: 

1. Open ESET.
2. Select Setup (left) then click Web and Email.
3. Click the Setup button next to Web access protection.
4. Click the Default button and choose OK to apply the standard settings.
5. Close the window.
6. Click Protection status (left). Maximum Protection should be enabled.
7. Close the application.