Eligibility

Only university-owned computers are eligible for this software.

System Requirements

Disable Your Firewall

ESET provides firewall abilities and there could be a conflict if more than one is running.  

1. Select Apple Menu  >  System Preferences  > Security & Privacy > Firewall.
2. Click the lock icon, if needed, and enter your computer username and password.
3. Click Turn Off Firewall to disable the built-in macOS firewall.

Install ESET

1. Download the installer.
2. Double-click the installer file to open it.
3. Double-click Install ESET Endpoint Security.
4. Continue with the installation, following the onscreen steps with these options:
   • Agree to the Software License Agreement
   • Typical Installation Mode.
   • Disable ESET LiveGrid feedback system.
   • Enable detection of unwanted applications.
5. Click Install.
6. Enter your computer username and password if prompted.
7. Select Close after the installation completes.
8. When prompted with System Extension Blocked (macOS) and Your computer is not protected (ESET), click Open System Preferences in the ESET window.
9. Choose Security & Privacy and click Allow to continue. Click the lock icon if needed entering your computer username and password.
10. Do one of the following:
    • macOS High Sierra - click Restart and continue to Network Connection Detected
    • macOS Mojave - click Restart and continue with the Additional Steps below.

Mac Mojave Additional Steps

This allows ESET to access user protected data on your Mac.

1. Select Apple Menu > System Preferences  > Security & Privacy.
2. Select the Privacy tab.
3. Click the lock and enter your computer username and password.
4. Select Full Disk Access from the list. 
5. Click + and select ESET Endpoint Security from Applications. 
6. Click Open and then Later.
7. Click the lock and then close System Preferences.
8. Restart for the change to take effect.

Network Connection Detected

ESET needs the firewall Profile for each network you use. You will be prompted with a New network connection detected window during installation and when ESET detects a new network. If you connect to multiple networks simultaneously (i.e., wired and wireless), a prompt will appear for each individual network.

1. Select the appropriate Profile for your location when prompted with New network connection detected. 
   
   • Home - your home network
   • Work - CMU campus network or other permanent work network
   • Public - coffee shop, airport, hotel or other public WiFi
2. Check Remember Network and click OK.

Update ESET 

1. Open ESET.
2. Select Update (left) then click Update modules. The software will check and install available updates.

Setup ESET for VPN Use

If you're experiencing issues with ESET and your VPN: 

1. Open ESET.
2. Select Setup (left) then click Web and Email.
3. Click the Setup button next to Web access protection.
4. Click the Default button and choose OK to apply the standard settings.
5. Close the window.
6. Maximum Protection should display when Protection status is selected.
7. Close the application.