Eligibility

Only university-owned computers are eligible for this software.

System Requirements

Step 1: Disable Your Firewall

ESET includes firewall capability, so we recommend disabling your built-in Mac firewall to avoid conflicts.

1. Select Apple Menu  >  System Preferences  > Security & Privacy > Firewall.
2. Click the lock icon, if needed, and enter your computer's username and password.
3. Click Turn Off Firewall.

Step 2: Install ESET

1. Download the installer.
2. Double-click the downloaded installer file.
3. Click Allow when asked to let the package run a program to determine if the software can be installed.
4. Click Continue.
5. Follow the prompts to install, with these options:
   • Agree to the Software License Agreement
   • Typical Installation Mode
   • Disable ESET LiveGrid feedback system
   • Enable detection of unwanted applications
6. Click Install.
7. If prompted, enter your computer username and password and click Install Software.

Step 3: Adjust Privacy Settings

You may be prompted to complete these steps. Follow the on-screen prompts to allow full protection of your computer.

Enable the Extension

1. If you receive a message that the System Extension was Blocked, follow the prompts to Open Security Preferences.
2. Click the lock (lower left) to make changes and enter your computer's username and password.
3. In the Security & Privacy menu under the General tab, find the note “Some system software requires your attention before it can be used.”
4. Click Details (right).
5. Check the box next to ESET Endpoint Security and click OK.

Allow Full Disk Access

1. Select Apple Menu > System Preferences > Security & Privacy.
2. Select the Privacy tab.
3. Click the lock and enter your computer's username and password.
4. Select Full Disk Access from the list (left).
5. Check the boxes next to:
   • ESET Endpoint Security
   • ESET Real-time file system protection
6. Click the lock and then close System Preferences.
7. Restart your computer for the change to take effect.

Step 4: Network Connection Detected

ESET needs the firewall Profile for each network you use. 

1. Select the appropriate Profile for your location when prompted with New network connection detected. 
   
   • Home - your home network
   • Work - CMU campus network or other permanent work network
   • Public - coffee shop, airport, hotel or other public WiFi
2. Check Remember Network and click OK. If you connect to multiple networks simultaneously (i.e., wired and wireless), a prompt will appear for each individual network.

Additional Options

Review this section for guidance on upgrading ESET and using a Virtual Private Network (VPN).

Update ESET 

1. Open ESET.
2. Select Update (left) then click Update modules. The software will check and install available updates.

Setup ESET for VPN Use

If you're experiencing issues with ESET and your VPN: 

1. Open ESET.
2. Select Setup (left) then click Web and Email.
3. Click the Setup button next to Web access protection.
4. Click the Default button and choose OK to apply the standard settings.
5. Close the window.
6. Click Protection status (left). Maximum Protection should be enabled.
7. Close the application.