Carnegie Mellon University

Report a Web Login Issue

Starting January 20, 2025, a system update may affect access to certain CMU services requiring Web Login. If you encounter login issues, we want to hear from you.

You may see this error message:
Unknown or Unusable Identity Provider. The identity provider supplying your login credentials is not authorized for use with this service or does not support the necessary capabilities.

To help us resolve these issues, please share the following details:

  • The URL of the impacted service.
  • The last time you successfully accessed it.

*Andrew userID:

*Andrew email:

*URL:

*Last accessed:

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