Frequently Asked Questions
Whom do I contact if I have an urgent issue?
If you have an urgent (time-sensitive) issue, phone us at:
412-268-6100, Option 1
What support is included with my virtual server?
Computing Services provides the provisioning, support, and reporting services for all virtual machines (VM) running in this infrastructure, as well as methods for you to manage your VM. Computing Services provides administrative support of the VM, Storage Area Networking (SAN), backups, and networking infrastructure that underlie these VMs. On-site staff members provide support 24/7.
What are my responsibilities?
Customers are responsible for managing and supporting all OS, database, and application services provided on the virtual machines (VM) running in this infrastructure.