Carnegie Mellon University

Voicemail Subscription Levels

The following chart describes the features associated with each of the four voicemail subscription levels available to faculty and staff. Once you decide on the appropriate subscription level, Telecom Administrators may place voicemail orders using the request form.

Whenever a feature increases between service levels, the change will be indicated with an asterisk (*).

Features
Levels
 
1
2
3
4
Greetings
Personal Greeting
Y
Y
Y
Y
Extended Absence Greeting
Y
Y
Y
Y
Maximum greeting length (min:sec)
0:30
0:30
0:30
0:45*
 
Messages
Send/Receive Messages
Y
Y
Y
Y
Maximum messages (total)
20
20
25*
30*
Maximum message length (min:sec)
2:00
2:00
3:00*
4:00*
Days new messages kept
14
14
14
21*
Days saved messages kept
14
14
14
21*
Messages via Dial-by-Name
Addresses messages to a subscriber by dialing their name instead of a mailbox number
Y
Y
Y
Y
Message deletion warning
Warns subscribers that messages are about to be automatically deleted and gives the subscriber the option to save the message
Y
Y
Y
Y
 
Future Delivery
Ability to deliver a message to a mailbox at a future date and time, designated by the sender
Maximum number of messages
5
5
5
15*
Future delivery, up to XX days
Max number of days in advance that a future delivery message can be set
30
30
45*
60*
 
Distribution List
Lists that allow subscribers to record a message once, then send it to multiple subscribers
Maximum number of lists
5
5
10*
15*
Number of destinations per list
15
15
20*
25*
 
OutCall
Method of message-waiting notification. Subscriber can set a notification schedule so that the voicemail system will call the subscriber at a preset number to inform him of new messages.
Local
N
Y*
Y
Y

412 Toll
Outcall to local, 412 and toll

N
Y*
Y
Y
Long Distance
Outcall to local, 412, toll and long distance
N
N
Y*
Y
Notification failure message
Notification of unsuccessful outcalls
N
Y*
Y
Y
 
Home/Guest Mailbox Allowed
Ability to partition a mailbox so that someone from home or a guest can use that part of the mailbox to send and receive between the subscriber of the mailbox and the guest
Y
Y
Y
Y
 
Date/Time Playback Toggle
Toggle option to hear date and time preceding each message
Y
Y
Y
Y
 
Fax Messages
Verbal notice in a subscribers mailbox alerting the receipt of a fax; subscriber can choose when and where the fax will be delivered
N
N
Y*
Y


*A feature has been added from the previous service level.