DSP Rates for FY 2013-2014-Computing Services - Carnegie Mellon University

Friday, December 14, 2012

DSP Rates for FY 2013-2014

The Desktop Support Program is announcing the following rate changes for Fiscal Year 2014 (July 2013 - June 2014). Since the university is currently developing FY14 budgets, we are providing these rates to you to include in your budget planning. Please note the following rate changes, which will take effect July 1, 2013:

MyDept Files (Distributed File Service "DFS")

  • We will be making the MyDeptFiles service free to our customers for FY14.
  • The Desktop Support Program anticipates a long-term benefit to our customers by encouraging the use of this service, which provides valuable file storage that is secure, highly available, and has file versioning and backups.
  • No Service Fee for FY14.

Desktop Support Consulting

  • We will be adjusting our Consulting Service Fees to help cover expenses, as DSP is a University cost-recovery department.
  • Standard Desktop Support Consulting will increase 12%.
  • Executive IT Support Services (Previously Platinum) will increase 14%.
  • Due to the cost savings of the MyDeptFile Service, the net impact of these increases for each customer group should result in a net change of no more than 5% or $5,000; whichever is greater.

We are planning to talk with each functional area responsible for DSP subscriptions, to go through these changes in detail. These rate changes are necessary to maintain the DSP service at the level that customers have come to expect. The changes are also the result of increasing costs related to the university salary pool, and the loss of revenue for services that are now free such as Microsoft Exchange and Blackberry Enterprise Services.

In addition, Computing Services is working to develop a sustainable model for the Desktop Support Program for adoption in Fiscal Year 2014-2015. As part of that model development, we will be working with our customers, advisory teams, and the Executive Steering Committee for Computing (ESCC) to ensure that we develop a model that will meet the increasing technology needs of our community, while proving a cost-effective value-added service. We expect to start this discussion in early Calendar Year 2013 with a complete model developed and ready by September 2013.