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News & Tips Archive

Friday, December 14, 2012

DSP Rates for FY 2013-2014

The Desktop Support Program announces rate changes for Fiscal Year 2014 (July 2013 - June 2014). MORE
Wednesday, November 21, 2012

Staffing Updates

DSP Senior Manager Alex Lang shares some staffing updates. MORE
Thursday, November 15, 2012

Do you use a Blackberry Mobile Device?

If you are currently using a Blackberry mobile device, please do not upgrade to Blackberry 10.
 MORE
Monday, November 5, 2012

DSP Consultant Assignments - Effective November 5

Desktop Support has completed a months-long staffing transition affecting support for customers in the UTDC as well as University Executives in Warner Hall. MORE
Friday, October 26, 2012

Support Statement for Windows 8

Desktop Support does not plan to support Windows 8 on laptops and desktops at this time. MORE
Tuesday, October 23, 2012

Java Updates for Windows Begin Thursday, October 25

In order to maintain a secure computing environment, the Desktop Support Program is deploying Java Runtime Environment (JRE 1.6 Update 37) to Windows computers beginning Thursday, October 25, 2012. MORE
Thursday, September 20, 2012

DSP Remote Installation of Firefox Web Browser for Windows Users

Due to the recent security vulnerabilities associated with Internet Explorer, DSP is remotely installing Mozilla Firefox to Windows computers beginning at 9pm on September 19, 2012. MORE
Monday, September 17, 2012

Revised DSP Service Level Agreement & Updated Website

The Desktop Support Program is pleased to announce that the 2012-2013 Service Level Agreement (SLA) is now available on our website. MORE
Friday, June 29, 2012

Rate Changes for Fiscal Year 2013

In keeping with increasing expenses throughout the university community, DSP is implementing a modest rate increase for fiscal year 2013.
 MORE
Friday, June 29, 2012

Staffing Updates

DSP Senior Manager Alex Lang shares DSP's latest staffing updates.
 MORE
Tuesday, June 26, 2012

Java Updates for Windows - Beginning Wednesday, June 27

In order to maintain a secure computing environment, the Desktop Support Program is deploying Java Runtime Environment (JRE 1.6 Update 33) to Windows computers beginning Wednesday, June 27, 2012. MORE
Monday, June 4, 2012

Mac OS X 10.8 (Mountain Lion) Support

As Apple prepares to release Mac OS X 10.8 (Mountain Lion) this summer, Computing Services is assessing our core software and services for compatibility and future support of the operating system. MORE
Monday, June 4, 2012

Upcoming Change to Windows Remote Desktop & VPN Access

DSP is planning to restrict Remote Desktop access to on-campus Windows computers. MORE
Friday, March 2, 2012

Java Runtime Environment (JRE31) Update for Windows

DSP is deploying Java Runtime Environment (JRE 1.6 Update 31) to Windows computers beginning Thursday, March 8, 2012. MORE
Thursday, February 2, 2012

Bomgar Jump Client Deployment

The Bomgar Jump Client will be deployed to DSP-managed Windows computers at noon on Tuesday, February 7.  The Bomgar software allows DSP to provide "remote" assistance when on-site support is unavailable. No action is necessary on your part. MORE
Friday, December 2, 2011

Java Runtime Environment (JRE29) Updates for Windows

In order to maintain a secure computing environment, the Desktop Support Program is deploying Java Runtime Environment (JRE 1.6 Update 29) to Windows computers beginning Friday, December 2. MORE
Monday, October 17, 2011

Microsoft Office Service Pack Updates 10/20/2011

In order to help improve the functionality and compatibility of the Microsoft Outlook email client, the following Microsoft updates will be released to DSP-managed Windows computers on Thursday, October 20, 2011:

  • Microsoft Office 2007 Service Pack 2
  • Microsoft Office 2010 Service Pack 1

This update will be installed only on Windows computers that do not yet have the appropriate Microsoft Office Service Pack installed.

Details about this update:

  • This update may take up to 20 minutes to install.
  • These updates will be delivered in the same manner as the regular monthly Microsoft updates.  You will receive a notification that updates are available, and you may choose to install them at your convenience.
  • Once you select to install this update, you may continue to work.  No applications will need to be closed during the installation.  Your computer may need to be restarted after the installation, but you may choose to do so at your convenience.
  • If you use a laptop that you carry with you to and from campus, you may want to install the update during your normal working hours, as it may take up to 20 minutes for the installation to complete.  Choosing to install the update and shut down the computer at the end of the day may cause you to have to wait for up to 20 minutes before being able to take your computer and leave.

How do I find out if I'll receive this update?

To determine whether or not you will receive the service pack update, follow these steps:

For Office 2007 users:

In Outlook 2007, on the toolbar click Help menu, then click on About Microsoft Office Outlook.  A new window will open containing information about the product.  The first line of information should start with “Microsoft Office Outlook 2007” followed by a string of numbers, then the letters SP and a number.  If your version reads as “SP2,” your computer already has the service pack installed, and you do not need to worry about this update.  If your version reads as “SP1” or if no “SP” is listed, you will receive the update.

For Office 2010 users:

In Outlook 2010, click on File, then on Help.  In the panel on the right side of the screen, you will see a heading for “About Microsoft Office.”  Just below that will be a link for “Additional Version and Copyright Information.”  Click on that link, and a new window will open, which will contain information about the product.  The first line of information should start with “Microsoft Office Outlook 2010” followed by a string of numbers.  If you see “SP1” in the first line of the product information, your machine already has the service pack installed, and you do not need to worry about this update.  If there is no “SP” listed, you will receive the update.
 
Questions, concerns, and comments can be directed to the Desktop Support Program at (412) 268-6959, or dsp@andrew.cmu.edu.

 MORE
Tuesday, August 2, 2011

Java Runtime Environment (JRE26) Updates for Windows

In order to maintain a secure computing environment, the Desktop Support Program is deploying Java Runtime Environment (JRE 1.6 Update 26) to Windows computers beginning today, Tuesday, August 2. MORE
Tuesday, August 2, 2011

Mac OS X 10.7 (Lion) Update

An update on the support status of Mac OS X 10.7 (Lion), Apple's latest operating system.
 MORE
Thursday, May 13, 2010

DSP Limits Support for Week of May 17-21, 2010

DSP will provide emergency support only during the week of May 17-21, 2010. MORE
Thursday, April 8, 2010

DSP Discontinues Laptop Leasing Program

Due to the decline in interest for laptop rentals over the last year, DSP has discontinued its laptop leasing service as of April 5, 2010. MORE
Wednesday, February 3, 2010

Microsoft Office 2007 Implementation

DSP will be installing Office 2007 on all customer computers beginning in February 2010. MORE
Monday, December 21, 2009

DSP Announces Rate Changes for Fiscal Years 2010 and 2011

As announced at the December 16, 2009 DSP Advisory Board meeting, DSP is implementing rate changes to better align our services with actual costs starting in fiscal year 2011 and continuing to fiscal year 2012. MORE
Thursday, November 5, 2009

Application Compatibility Software Installation

DSP has deployed application compatibility software to all Windows based customers' computers after 5:00 p.m. on Thursday, November 5, 2009. MORE
Wednesday, August 12, 2009

DSP Support for the Start of the School Year

DSP will prioritize its work during the back-to-school rush from August 17 - 28, 2009. MORE
Thursday, April 30, 2009

Upcoming JRE Installations

DSP will manage the installation of the JRE plugin for its users automatically on Monday, May 4. MORE
Thursday, April 16, 2009

Windows Active Directory Migration Project

Over the next few months, DSP will be migrating our entire Windows Operating System customer base to a new Active Directory infrastructure that will allow us to meet the growing security and global needs of the university. MORE

DSP News & Tips