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MyDeptFiles – Data Storage for your Department

Note: The Andrew File System (AFS) is a separate service used mostly for academic file sharing and storage. AFS is not related to MyDeptFiles.

Note: The DFS cost will be rolled into the DSP service start of Fiscal 14.

The Desktop Support Program provides fee-based file server storage, MyDeptFiles, using Microsoft’s Distributed File System (DFS) technology.  The MyDeptFiles service is available to academic and administrative departments. You do not need to be a DSP customer to participate. For DSP supported administrative departments, we recommend MyDeptFiles as the primary location to store critical business files, as an alternative to CD’s DVD’s, or your computer hard-drive. 

MyDeptFiles DFS storage provides several key features:

Data Access
Access to MyDeptFiles is managed by DSP via Windows Active Directory. You log into the server using your Andrew account and password.  Access to data can be as confidential as needed; accessible by whomever you determine needs access. Desktop Support manages file access permissions for you, or we can work with your departmental IT staff to manage file permissions directly.

For Windows customers, DSP will assist with drive mappings for your department.  For a smoother experience, we recommend that Windows computers are part of the Andrew domain in Windows Active Directory. This will allow the individual's login credentials to access the MyDeptFiles service without secondary authentication. For those using Mac OS X 10.7 (Lion) MyDeptFiles is natively supported. For more information see Using MyDeptFiles with Mac OS X. To access MyDeptFiles off-campus, you will need to use Cisco AnyConnect VPN.

Data Redundancy
Data stored on MyDeptFiles is backed up, in near-real time, as files are changed. If you modify or delete a file incorrectly, those using Windows have the ability to recover that file immediately, through the “Show Previous Versions” option in Windows Explorer.

Usage Monitoring
DSP will actively monitor your MyDeptFiles space for nearing and maximized quota thresholds. DSP will notify departments that go over 80% of their quota and re-notify every increase of 5%, up to the maximum.  DSP can help assess file usage, while maintaining privacy, by working closely with departmental liaisons to monitor file server usage.

Data Retention and Recovery
MyDeptFiles can be rolled back up to 5 weeks in cases of accidental file deletion. Data can not be recovered after this window of time.  For more information please see the MyDeptFiles Service Level Agreement. 

Using MyDeptFiles with Mac OS X

OS X can natively access MyDeptFiles using SMB through the Finder. To do this, follow the steps below:

  1. From the Finder, select Go > Connect to Server.
  2. Type the link to your MyDeptFiles space (i.e., smb:// in the Server Address field.
  3. Click Connect.
  4. When prompted, type Andrew\<your AndrewuserID> for username, and then your Andrew account password.
  5. Click Connect. The shared drive should now appear on your screen.


  • $30 GB/per year
  • 10 GB minimum
  • Increase minumum 5 GB

Request Access

Contact DSP
Phone: 412-268-6959
Please include the following:

  • Authorization User Name
  • Department Name
  • Oracle String
  • Initial DFS Size Request or DFS Size Increase (for current customers)

Note: Space increases generally take 2-3 business days to process; new volumes can take 5-7 business days.