Frequently Asked Questions
- What is MyDeptFiles/DFS space?
- What is Bomgar?
- How do I use the VPN?
- How can I get training on software applications?
- How can I secure my computer?
MyDeptFiles is a network-shared space for departments. For more information, refer to MyDeptFiles Information.
Bomgar is a tool used by DSP to remotely access your computer. This enables DSP to resolve problems you report more quickly and efficiently. Your consultant will always ask for your permission prior to establishing a remote connection. For more information on Bomgar, visit the Bomgar Jump Client Overview page.
View instructions on how to use our VPN client, Cisco Anyconnect, by visiting our Virtual Private Networking page.
Lynda.com is available to university affiliates for online training on software applications and many other topics. For more information, visit cmu.edu/lynda/.