FAQ-Computing Services - Carnegie Mellon University

Frequently Asked Questions

What is MyDeptFiles/DFS space?

MyDeptFiles is a network-shared space for departments. For more information, refer to MyDeptFiles Information.

What is Bomgar?

Bomgar is a tool used by DSP to remotely access your computer. This enables DSP to resolve problems you report more quickly and efficiently. Your consultant will always ask for your permission prior to establishing a remote connection. For more information on Bomgar, visit the Bomgar Jump Client Overview page.

How do I use the VPN?

View instructions on how to use our VPN client, Cisco Anyconnect, by visiting our Virtual Private Networking page.

How can I get training on software applications?

Lynda.com is available to university affiliates for online training on software applications and many other topics. For more information, visit cmu.edu/lynda/.

How can I secure my computer?

DSP provides basic security (antivirus, OS patches, and much more!). For self-help on securing your computer (and other devices), visit the Secure Your Computer pages to get started.

Need Help?

Contact the Help Center
412-268-4357 (HELP)