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Troubleshooting Hardware Issues

If you are experiencing difficulty with your computer hardware, the following solutions may be of help to you. 

If you continue to experience issues after trying the suggested solutions, you may need to consult with:


Laptop won’t power on

PC

  • Try to power on with the AC adapter connected.
  • Disconnect the AC adapter and try to power on with the battery.
  • Charge the battery
  • Try a different battery and/or AC adapter
If your laptop still will not power on:
  1. Remove the power cord and battery.
  2. Push and hold the power button for at least 15 seconds.
  3. Plug the power cord in and turn your computer on. Note: leave the battery out.
    • If successful, shut the computer down, install the battery and reboot.
    • If not successful, try these steps using the battery and not the power cord in step 3, or try it using both the power cord as well as the battery.

MAC

  • Try to power on with the AC adapter connected.
  • Disconnect the AC adapter and try to power on with the battery.
  • Charge the battery
  • Try a different battery and/or AC adapter
If your laptop still will not power on, instructions can be found on the Apple website for:

Computer won’t power off

Press and hold the power button for 5-15 seconds.  Macs will automatically reboot, and PCs will shut down.

Liquid was spilled on the laptop

  1. Turn your computer off immediately.
  2. Remove the battery and unplug the power cord.
  3. Using an absorbent cloth or paper towel, soak up as much of the liquid as possible.
  4. Allow the computer to air dry for at least two days before attempting to turn it on.
    Note:  If any liquid is visible on the surface, or when the laptop is turned in various directions, do NOT turn your computer on.  Soak up any liquid that you can reach and allow the laptop to dry for two additional days.

Finding serial numbers and warranty information

The location of serial numbers and warranty information varies greatly, therefore, consulting the vendor website would provide the best computer specific information.  Here are links to warranty information for a few vendors:

Last Updated: 11/5/10