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2013-2014 Winter Break Schedule & Outages

The following charts reflect Computing Services' holiday outage and support schedules.  Please note that additional outages may occur as a result of unforeseen hardware or software issues. In these cases, Computing Services strives to provide as much notice as possible at www.cmu.edu/computing/news/.

Questions or comments should be directed to the Computing Services Help Center at 412-268-HELP or advisor@andrew.cmu.edu.

 Outage Schedule

 Operating Schedule


Planned Outage Schedule

Service Affected
(Click link for detailed information)

Building(s) or Area(s) Affected

Date / Time

Wireless System Maintenance
Multiple Dec 20, 23
6 a.m. - 8 a.m.
Firewall/VPN Maintenance
Multiple Dec 21
6 a.m. - 8 a.m.
Wireless Infrastructure Upgrades Multiple Dec 21
6 a.m. - 8 a.m.
Exchange Email & Calendar Multiple Dec 22
6 a.m. - 9 a.m.
Hamburg Hall Wired & Wireless Upgrades
Hamburg Hall Dec 26
S. Craig and Cyert hall Wired & Wireless Upgrades
311 S. Craig and Cyert Hall Dec 30
6 a.m. - 8 a.m.
Wired Infrastructure Upgrades (TBA) Multiple Jan 6 - 10
5 a.m. - 8 a.m.

Operating Schedule

Department

Date

Scheduled Hours/Notes

Clusters Multimedia Lending

  
Dec 18
Returns only
Dec 19 - Jan 12 Lending & equipment reservations closed; Sound Room Closed
Jan 13 Lending resumes

Clusters Services

Dec 21 - Jan 1
  • Cyert Windows & Mac clusters open 24/7
  • Hunt Windows & Linux clusters open, subject to Hunt Library hours
  • All other clusters closed
Jan 2 Normal clusters hours resume

Andrew Printing

Dec 21 - Jan 1
  • Andrew Printing available at Cyert Hall, Doherty Hall, Hunt Library and University Center
  • Additional printing locations available subject to building hours

Desktop Support Program (DSP)

Dec 24 - 26, Dec 31 - Jan 1 Closed
Dec 26 - 30
On-site support from 8:00 a.m. - 4:30 p.m. and 24/7 on-call support.
Dec 24 - 25, Dec 31 and Jan 1

Remote support for Executive IT users only Dec. 22 - Jan. 1

Jan 2 Regular hours of operation resume

Help Center

   
Dec 23 Limited support hours, 8:00 a.m. - 5:00 p.m.
Dec 24, 25, 31 and Jan 1 Closed
Dec 26 - 27 and 30
Open 9:00 a.m. - 5:00 p.m. for phone (412-268-HELP) and email (advisor@andrew.cmu.edu) support only.
Jan 2 Regular hours resume

CMS & Web Solutions Support

 
Dec 23 Regular support hours; 9:00 a.m. - 5:00 p.m.
Dec 24 - 25, 31 and Jan 1 Closed
Dec 26 - 27 and 30 9:00 a.m. - 5:00 p.m.; email support (cms-help@andrew.cmu.edu)
Jan 2 Regular hours resume; 9:00 a.m. - 5:00 p.m.

MediaTech

Dec 18 - 23, Jan 2 - Jan 12 Classroom lending from Cyert A74 hours are from 8:00 a.m. - 3:00 p.m.
Dec 23 - Jan 1

Closed

Dec 13 - Jan 12 UC Equipment rentals closed
Jan 13 Normal hours resume

Telecom

 

 

Dec 24, 25, 31 and Jan 1

Closed

Dec 26, 27, and 30 Switchboard and service line (412-268-8500) support only
Jan 2 Regular hours resume

Last updated: 12/19/13