Carnegie Mellon University

Have a tech question? Computing Services is here to help.

May 16, 2022

Need Help? Ask Us!

Summer students, Computing Services is here to help! Have a tech question? There are several ways you can get answers this summer – and beyond!

Chat with Scotty

Scotty is a chatbot designed to answer your technology questions. Find him on our website by clicking the red text bubble icon at the bottom-right of any page, then type a keyword or question to get started.

You can also search our website, where we have how-to documentation for the services we support. You’ll find information to get you started with printing, Google Mail, connecting to Wi-Fi, and more!

Got a Question? Chat Now!

Ask the Help Center

If you can't find an answer on our website, contact the Computing Services Help Center at it-help@cmu.edu or call 412-268-4357 (HELP). Telephone and email support are available Monday – Friday from 8:30 a.m. – 6:00 p.m. If an issue cannot be resolved through email or phone support, the Help Center accepts requests for in-person, scheduled appointments Monday – Friday from 10:00 a.m. – 3:30 p.m.

The Help Center’s hours change throughout the year (including during holidays), so check the Help and Support page for up-to-date information.

Submit a question to the Help Center

Check our YouTube Channel

We also offer a selection of YouTube videos that provide step-by-step guidance to help you get started with services like Zoom, 2fa with DUO, Google Workspace for Education, and more. You can even check out our orientation video to hear about our tech solutions from a fellow Tartan!

Check out our YouTube guides