Carnegie Mellon University

Have a tech question? Computing Services is here to help.

August 27, 2021

Have a Tech Question? Ask Scotty.

Scotty joined the Computing Services Help Desk this summer. He’s a chatbot designed to answer your technology questions. Find him on our website by clicking the text bubble icon at the bottom of any page. Please be patient! Scotty is still learning, so if he can’t help, he’ll refer you to one of our human Help Center consultants. Please help Scotty improve his answers by leaving feedback when you end your chat.

In addition to Scotty, Computing Services offers several other support options designed to get you the answers you need, when you need them.

The Computing Services Website

The Computing Services website has how-to documentation for the services we support. You’ll find information to get you started with printing, Google Mail, connecting to the network and more!

To get started, click Search (upper right) and enter your search terms!

Search our website


Ask the Help Center

If you can’t find an answer on our website, contact the Computing Services Help Center at it-help@cmu.edu or call 412-268-4357 (HELP). Telephone and email support is available Monday – Friday from 8:30 am – 6:00 pm. If an issue cannot be resolved through email or phone support, the Help Center accepts requests for in-person, scheduled appointments Monday – Friday from 10:00 am – 3:30 pm.

The Help Center’s hours change throughout the year (including during holidays), so be sure to check the Help and Support page for up-to-date information.

Submit a question to the Help Center


YouTube

We also offer a selection of YouTube videos that provide step-by-step guidance to help you get started with services like Zoom, two-factor authentication (2fa with DUO), Google Workspace for Education, and more. 

Check out our YouTube guides