Support Statement-Computing Services - Carnegie Mellon University

Mobile Device Support Statement

Computing Services defines a mobile device as a portable computing device typically having a display screen with touch input and/or a miniature keyboard. These devices are also known as "smartphones," "tablets" or "handheld devices."

Supported Operating Systems

  • Android
  • BlackBerry
  • iOS
  • Windows Phone

Level of Support

Computing Services supports connectivity to the campus wireless network and university-sponsored email/calendar account synchronization. Issues related to phone coverage, carrier problems or other mobile functionality are not supported and should be directed to your carrier or mobile device vendor.

Network Connectivity

Computing Services offers support for network registration and general connectivity troubleshooting to the campus wireless network.


Support for email and calendar configuration is offered for university affiliates using Cyrus email (IMAP), G Suite @ CMU and Exchange email and calendar (ActiveSync) services. Not sure which email system you use? Visit The welcome message will identify you as Exchange, Cyrus or Google.

Last Updated: 8/7/13

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412-268-4357 (HELP)