Support Contacts-Computing Services - Carnegie Mellon University

Support Contacts

Support Group
For help with: Contact:

Help Center

General Computing Help

To accommodate preparation for the start of the 2016-17 Academic year, the Computing Services Help Center Summer hours are in place for phone and email support from June 1 - July 29, 2016.


Cyert Hall 119
412-268-4357 (HELP)

Walk-in hours: 9am-5pm
Phone & email hours: 8am-6pm

Computer Labs

Public computer labs contain computers, printers and other equipment across campus.


Additional help:

Cluster reservations
Printing to a public printer

Wired/Wireless Networking

Wired/Wireless connectivity is available across campus.  Use the Wired/Wireless Problem form to report dead spots or problems with wired outlets. Wired/Wireless Problem Report form

Desktop Support Program (DSP)

Desktop Support Program (DSP) is a contract based computer consulting service providing responsive technology solutions to campus.


Office Hours:
Monday-Friday, 8:30am-5:00pm

Media Technology Services (MediaTech)

Media Technology Services (MediaTech) provides classroom, pick-up, or event equipment, videoconferences, videography, webcasting, podcasting, media editing or duplication.

Cyert Hall A74
Fax: 412-268-7484

Regular Hours:
Mon-Fri, 8am-5pm
Summer Hours (mid-May to mid-August):
Mon-Fri, 8am-4pm
Event Hours: can be scheduled in advance for Mon-Fri 8am - 10pm

Telecommunications (Telecom) and Unified Communications

Telecommunications (Telecom) provides a full range of services including telephones, voicemail, conference calling and long distance services and cableTV to campus.



Unified Communications:

Telecom (Legacy):


Bramer House - Room 102
1045 Morewood Avenue (Driveway behind the Fraternities from Forbes Avenue just uphill of Morewood Avenue)

Additional Resources

Please send Computing Services website and documentation feedback to the Communication & Documentation department.