Rating Scale for Assessing Performance Appraisal Interviews
Name: Thomas Hajduk, Tepper School of Business
Scope: Course - 45791 Interpersonal Managerial Communication;
Course - 70343 Interpersonal Business Communication, Tepper School of Business
Assessment Tool: Performance Appraisal Interview Rating Scale (pdf)
One key business communication skill is to give feedback to one’s subordinates. Therefore, I believe it is crucial to practice and accurately assess this skill. Furthermore, students appreciate knowing the details of how I determine their grades.
I wanted a systematic and consistent assessment of student performance.
I constructed a rating scale that decomposes the performance appraisal interview into four major components: (1) preparation leading up to the interview, (2) actual performance appraisal feedback, (3) conduct of the interview, and (4) follow-up to the interview. Each of these components is divided into a series of measurable behaviors. All behaviors are scored on a 0-3, 0-4, or 0-5 numerical scale for a total of 100 points.
I set up a mock performance appraisal interview in which one student gives feedback to another. During the interview, I score the student’s performance using the dimensions in the rubric. I use this form in two courses on interpersonal communication, an MBA-level course and an undergraduate-level course. The last dimension is scored after the student sends the post-interview summary of the feedback. My feedback to the students includes the numerical scores and the notes that I scribble in the margins. I also use a highlighter to underscore the most important feedback, so students can prioritize the feedback. Because students give several presentations during the semester, I interpret the scores not only in an absolute sense, as snapshots of students’ strengths and weaknesses at a given time, but also developmentally, looking at students’ improvement over time. I have used this rating scale for years, and the performance appraisal interview is a standard component of the course.
Students get their feedback immediately after the performance appraisal interview. The impact has been two-fold, to student learning and to my own teaching. For students, they can see their progress, especially if they have been working on a particular aspect of their interview skills. For myself, it has made my teaching more focused because I am more aware of what students are working on.
I update the form periodically to reflect new research in rhetoric and communication as well as benchmarks in the business field.
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