Computing Services
Cyert Hall 285 ~ http://www.cmu.edu/computing/
Joel Smith, Vice Provost for Computing Services
Computing Services develops, maintains and supports the computing resources for the students, faculty and staff of Carnegie Mellon University. Their services include networking that interconnects the central campus computers, Andrew file servers, and personal computers, as well as Wireless Andrew, Carnegie Mellon's high-speed wireless infrastructure. The division is also responsible for technical support via the Help Center, computer clusters, "how to" documentation, and telephone services that include voicemail and long distance as well as cable television. For more information, visit http://www.cmu.edu/computing/.
The Help Center
Cyert Hall 119, 412-268-4357 (CMU-HELP) ~ http://www.cmu.edu/computing/repair/help-center.html
The Computing Services Help Center provides students, faculty and staff members with technical assistance and information about computing at Carnegie Mellon; most Help Center services are offered at no charge. Walk-in hours are available Monday through Friday 9am-5pm and phone hours from 7am-7pm. You can contact the Help Center by phone, in person, or by sending e-mail to advisor@andrew.cmu.edu. For self help, visit Computing Services' extensive on-line documentation collection at http://www.cmu.edu/computing/doc/.
Computing Clusters
http://www.cmu.edu/computing/clusters/
Computing Services maintains nine public computing labs known as "clusters." Altogether, nearly 400 Windows, Macintosh and Linux computers are available through these public clusters for word processing, design, Web browsing, reading email and other computing tasks. Clusters are also used by faculty for teaching computer-related courses.
The West Wing Collaborative Cluster is a newly renovated student-focused cluster that combines open space, group seating areas and new technologies to support group collaboration. In this location, you'll also find ample power and data connections to ease laptop usage; and a "stop-in" area for quick access to printing, email checking and scanning.
In addition to computers, clusters also offer printers, color scanners and specialized equipment for producing high-end graphic intensive projects. Operated in conjunction with the College of Fine Arts, the Multimedia Studio provides students with the multimedia digital equipment for digital video, animation and computer modeling, digital imaging, digital sound recording, music composition and large format color printing.
Most clusters are open 24 hours per day when classes are in session. You can preview cluster locations, equipment, and schedules on the web at http://www.cmu.edu/computing/clusters/.
Computing Security
Computing Services' Information Security Office is responsible for directing efforts to maintain the security of data and integrity of computing devices on campus. The Information Security Office (ISO) strives to keep all University affiliates informed about the latest cyber security threats, safe computing practices and relevant information security policies and compliance issues.