Return Policy-Computer Sales - Carnegie Mellon University

Return Policy

Merchandise returns must take place within five business days (5 days) of the original purchase and must be accompanied by the sales receipt. The return price will be the purchase price, minus a 15% restocking fee. Products without a receipt will not be returned.

We will not accept a return on open computers, monitors, iPods, ink cartridges, batteries, power supplies, software, toners or printers for any reason. Please check the version, platform and name of the product before you open any of these items. Defective upon purchase or DOA products will be handled according to the Manufacturer's Return Policy, please consult your product registration and warranty information.

We will assist you when dealing with the manufacturer in the following instances: repair under warranty and merchandise returns under manufacturers warranty.

Returns on Special Orders:

A Special Order is an order for product placed per the users' specification and is not normally stocked. All orders must be prepaid in full. Special orders are non-refundable.

Since we can not take a deposit from a Department, Departmental Special Orders can NOT be cancelled once any cost has been incurred by the Store unless the Department is willing to cover the incurred costs. Such costs may include the following: staff time, shipping, manufacturers restocking fees, etc. Departmental Special Orders must also be made in person at the Store or by e-mail through Store personnel.

We reserve the right to refuse any return.