Jane Siegel, Senior Scientist
Jane Siegel is a Senior Scientist at Carnegie Mellon Silicon Valley where she teaches courses about IT-enabled Service Management and participates in research to define meaningful measures of service performance and quality.
She also is a founding director of ITSqc, LLC the spin-off company launched from the University to commercialize best practices models for IT-enabled sourcing. From 2000 – 2009 she was the director of the Information Technology Services Qualification Center in Carnegie Mellon University's School of Computer Science. The Center addressed the emerging need for capability models and qualification methods for organizations involved in the evolving Internet economy and created the eSourcing Capability Models for Service Providers and for Client Organizations with a Consortium that included Accenture, CA, EDS, HP, IBM, itSMF Brazil and US, Mellon Financial Services, Phoenix Health Systems, TPI, university and government organizations and other companies under non-disclosure. At the Center she developed and tested diagnostic methods used for organizational certification and worked to foster adoption of the Models in the U.S., Europe, Latin America, and the Asia/Pacific regions.
From 1994 to 2000, she directed several large research and evaluation studies aimed at improving both individual and organization performance in the fields of education and health. She also taught Usability Evaluation techniques to graduate students in the Human-Computer Interaction Institute (HCII) and conducted usability studies of mobile technologies to support collaborative work with the Wearable Computing Group.
Dr. Siegel was a Senior Member of the Technical Staff at the Software Engineering Institute (SEI) from 1988-1993 where she led the Empirical Methods Group addressing methodological aspects of Software Capability Maturity Model assessments. She also served as Principal Investigator for the National Software Capacity Study.
Dr. Siegel received her Ph.D. from Carnegie Mellon University in 1988. She also received an M.Ed. from the University of Virginia and a B.A. from the University of Colorado, Boulder.