Template - Individual course description-Silicon Valley Campus - Carnegie Mellon University

96-760 Managing Service Organizations

Addresses the capabilities and resources required to plan, organize, and support the design, development, and delivery of services at required levels of quality while minimizing risks and costs. Major topics included are: (1) development of service portfolios, (2) planning and implementation of service management processes and operations, and (3) effective management of customer relationships and satisfaction.

Credit units: 12


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