Computing Services-Carnegie Mellon University in Rwanda - Carnegie Mellon University

Computing Services

Computing Services enables and advances an information technology (IT) environment that supports the research and education missions and the associated administrative functions of Carnegie Mellon.

The Help Center

Location: A402
Phone: +250 788 31 2445

The Computing Services Help Center provides students, faculty, and staff members with technical assistance and information about computing at Carnegie Mellon University in Rwanda. Walk-in and phone hours are available Monday through Friday 8am-4pm. Students can contact the Help Center by phone, in person, or by sending e-mail to

Andrew User ID and Password

Your Andrew Account is your key to access many of the university’s computing services such as the Carnegie Mellon Web Portal, computing clusters, and e-mail. Once this is assigned, you can learn what your account and e-mail address are by visiting the Carnegie Mellon directory webpage. Contact IT support at if you cannot find your Andrew User ID and password.


Students can access their Carnegie Mellon-Rwanda Email account through WebMail, a web-based email service, regardless of where they are. All they need is their Andrew account information and an internet connection. Computing Services on the campus supports the Microsoft Outlook 2010 mail client and welcomes students to try it out.


CMU-R uses Cisco AnyConnect Virtual Private Network (VPN) client to create a secure connection, called a tunnel, between your computer and the server. This tunnel allows secure communications and the ability to connect to Carnegie Mellon resources off-site.
IMPORTANT: VPN does not eliminate the need for an Internet Service Provider (ISP). You must have a valid internet connection before you can connect to the VPN server.

For more detailed information on connecting to the VPN client, please visit the computing services website.  Please also review the VPN usage guidelines that have been established to ensure that the Carnegie Mellon community has a clear understanding of proper procedure and usage.

Consider Your Downloading Habits

Downloading and sharing music, movies and apps is a part of student life. If you shared your music, movie or app library at home, please close/turn off sharing before coming to campus. Otherwise, you could inadvertently share your library with thousands via the Carnegie Mellon network, which is a violation of the university’s Computing Policy.

Please note that when requested, Carnegie Mellon is legally required to provide information about individuals who appear to be illegally downloading and distributing copyrighted materials (e.g., music, movies and apps) on our network.

When downloading or sharing files, please consider the following:

  • If you didn't pay for it - DON'T download it.
  • Close/turn off sharing in iTunes (iTunes > Preferences > Sharing) or similar applications before you arrive on campus.
  • Consider disabling file sharing for other applications when you are not using them.
  • Review the Copyright Violation Guideline.


Computing Services maintains campus licensing for a number of software products. Some of the software is available for download based on your affiliation (i.e. student, faculty or staff member); other software products are available in the public computing clusters for anyone with a valid Andrew userID. Some software is licensed for sale through the Computer Sales area of the University Store at a discounted price.

Students - are entitled to perpetual software licenses from Microsoft and Adobe after graduation. For Microsoft operating systems and MS Office, this includes the option to purchase upgrades.

Faculty, Staff and Students - receive an academic discount when purchasing licensed Adobe and Microsoft software.

Access Cluster Software Remotely

You can access certain cluster software from anywhere using Virtual Andrew or Linux timeshares. To use the Virtual Andrew service, you will need to install the VMware View Client.