Frequently Asked QuestionsIf you have a question concerning SMART Cards that is not answered below, send email to email@example.com.
What is a SMART Card?
A SMART Card will replace the current ID Card for Pittsburgh campus students (expected to graduate after May 2014) and benefits-eligible faculty and staff. CMU's SMART Card will provide upgraded technology for accessing the Port Authority Transit system within Allegheny County. SMART Cards contain a computer chip allowing cardholders to simply "tap" their card on the PAT bus (or incline or T) reader in order to gain transportation access.
Important: Students, staff and faculty who received the new SMART Card should note that through December 2013, the card may be displayed to the operator while utilizing Port Authority Transit methods. Beginning January 13, 2014, riders can begin “tapping” the SMART Card on the card reader to gain access to transportation.
Who is eligible to receive the new SMART Card?
Why is CMU transitioning to a SMART Card?
The transition is required by the Port Authority of Allegheny County (PAT). The new SMART Card technology will lead to easier and more efficient use of PAT benefits.
How will I receive my new SMART Card?
Students, faculty and staff who have not yet exchanged their ID Card for the new SMART Card should visit The HUB (lower level of Warner Hall) as soon as possible to ensure they are carrying the official identification card of Carnegie Mellon University. A current, active ID Card needs to be exchanged in order to receive a SMART Card.
Individuals who do not have their current, active ID Card to turn in, must have a replacement SMART Card printed at The HUB. The cost for a replacement card is $25.
Important: Students, faculty and staff receiving the new SMART Card should note that through December 2013, the card may be displayed to the operator while utilizing Port Authority Transit methods. Beginning January 13, 2014, riders can begin “tapping” the SMART Card on the card reader to gain access to transportation.
Do I need to submit a new ID photo or can I use my current one?
What if I did not exchange my ID Card during the specified distribution weeks?
All SMART Cards not distributed during the weeks specified will be held in The HUB, lower level of Warner Hall, for pick up during regular business hours:
Monday, Wednesday, Friday: 8:30 a.m. - 4:30 p.m.
Tuesday and Thursday: 10:30 a.m. - 4:30 p.m.
What if I do not have my most current ID Card to turn in upon receiving my new SMART Card?
Do I have to pay $25 for a new card, if I do not turn in my current and active old ID Card in exchange for my new SMART Card?
Yes. If you DO NOT turn in your most current and active old ID Card in exchange for your SMART Card, you must pay a $25 fee. In order to protect your information and assist with keeping secure afterhours access on the CMU campus, a replacement card must be produced in order to retire the old card number and mark it as inactive.
I have a "sponsored" or "affiliate" ID Card; will I receive the new SMART Card?
Will the SMART Card affect my building, housing, dining, parking, Plaid Cash and print quota?
Campus building access, dining plans, parking, Plaid Cash and printing quotas will not be affected by the transition to the SMART Card. All current and relevant access and plan information will be coded on the new SMART Card and will be ready for use upon pick up.
SMART Cards will not grant access to 311 S. Craig St. Separate badges with 311 S. Craig St. access will be distributed to those individuals who previously had access. If the individual has not yet received the badge, they should contact Sissy Anderson. The new SMART Card will not be programmed for housing access. Staff with this access will need to visit the housing kiosk (on site, Morewood Gardens, or a different location) in order to have their housing access updated.
When will my SMART Card be active to work on PAT transit?
What will happen if my new SMART Card is not accepted or does not tap on the bus, incline or T?
We have been in communication with Port Authority and all PAT operators have been informed about CMU’s SMART Card and our timeline. During the transition period, we recommend keeping a small amount of cash with you in order to access transportation in the unlikely event there is a misunderstanding with an operator during the transition period or your SMART Card does not tap on the fare box reader. Although we are unable to reimburse riders, we ask that you please contact The HUB (firstname.lastname@example.org or 412-268-8186) as soon as possible if a misunderstanding occurs.