Photo Submission Process Change
As of September 1, 2016, online photo submissions will no longer be accepted for members of the university community wishing to replace a CMU ID Card. All patrons are required to have a new photo taken in person at the ID Card Services station in The HUB for any kind of ID Card replacement (i.e., renewal, lost card, stolen card, name change).
All enrolled undergraduate students at Carnegie Mellon are entitled to an ID Card. The steps required in obtaining an ID Card are below.
For questions about ID Cards, email email@example.com.
Arriving in the Fall Semester
Prior to the upcoming school year, we request that students submit a photo online that will be used to create their ID Card prior to arrival on campus.
Students who submitted a photo in advance of their arrival on campus will receive their ID Card at housing check-in during orientation. Commuter students will receive their ID Card at a separate orientation session. Students who did not send in a photo in advance of their arrival on campus will be given a notice in their welcome packet that indicates they must visit The HUB to have a photo taken so their ID Card can be produced.
Arriving in the Spring Semester
New students beginning in the spring may submit a photo online and receive an ID Card anytime after January 2.
Renewing an Expired Card
Students may replace an ID Card at any time up to one month before the expiration date that is printed on the ID Card by visiting The HUB. The current ID Card must be surrendered when the replacement card is printed, otherwise the current lost card fee of $25 will apply.
It is important that The HUB be notified of lost or stolen cards as soon as possible in order to insure that unauthorized access either to facilities or funds on the card does not occur. Students can temporarily deactivate their ID Card by logging into SIO and reporting the card as lost or stolen.
To obtain a replacement ID Card, the cardholder must continue to meet the card eligibility criteria and complete an ID Card Request form with all the necessary signatures and submit it to The HUB. The cardholder will have a new card number assigned in order to prevent fraudulent use of the lost or stolen card.
There is a nonrefundable fee of $25 for replacing lost ID Cards. Stolen ID Cards will be replaced free of charge if the cardholder produces a police report or Carnegie Mellon incident report verifying that the card was stolen. Otherwise, it will be treated as a lost card and the card replacement fee will apply.
Replacement ID Cards will only be issued to the cardholder in person. The HUB will not mail replacement ID Cards.
To obtain a replacement ID Card for a damaged card, the cardholder must continue to meet the card eligibility criteria. The cardholder must complete and sign an ID Card Request form and return it to The HUB. A $5 fee is charged to replace damaged cards. Expired cards will be replaced free of charge upon exchange of the original card. In both cases, without the original card, the card replacement fee of $25 will apply.