Student ID Cards
All enrolled students are entitled to an ID Card. Steps for acquiring a card for the first time, renewing an expired card, replacing a lost/stolen card, and replacing a damaged card may be found below.
Note: Students needing a new card due to expiration, a lost/stolen card, or damaged card must visit The HUB to have a new photo taken and ID Card produced. Photos submitted online or old ID Card photos can not be accepted in these circumstances.
Questions about ID Cards? Contact The HUB.
New Students
During the summer, new students will be instructed to submit a photo online so The HUB can produce an ID Card. Students who do not submit a photo by the stated deadline will need to visit The HUB upon arriving to campus (after August 1 for fall graduate student arrivals or during Orientation Week for first-year students) to have a photo taken and ID Card produced. Tip: Orientation and the beginning of each semester are peak times in The HUB, so lines may be long. Students should plan their schedules accordingly.
First-Year Undergraduate Card Distribution
First-year undergraduate students who submit their ID photo by the deadline (usually the beginning of July) will receive their ID Card in one of the following ways:
- Students with a U.S. permanent address will receive their ID Cards via mail before they arrive on campus.
- Students with an international permanent address will pick up their ID Cards on move-in day.
New Graduate Student Card Distribution
New graduate students who submit their photo by the deadline will receive their ID Card from their department. Distribution processes vary, so students should contact their departments after August 1 for instructions and details
Renewing an Expired Card
While most student ID Card expiration dates are tied to graduation dates, some students may need to replace an expiring card due to various circumstances (i.e., graduation date change, additional semesters). Students may replace an ID Card up to one month before the expiration date printed on the ID Card by visiting The HUB to have a new photo taken and ID Card produced. The current/expiring ID Card must be surrendered when the replacement card is printed, otherwise the lost card fee of $30 will apply. Please note that cash is not accepted in The HUB; fees must be paid via check, credit or debit, or student account charge.
Note: Students who graduate and are beginning a new program (i.e., graduating with an undergraduate degree and entering a Master's program) must follow the guidelines for a new/incoming student. Expired cards cannot be renewed until on or after August 1 for fall arrivals.
Lost/Stolen Card
It is important that The HUB be notified of lost or stolen cards as soon as possible in order to ensure that unauthorized access to facilities and funds does not occur. Students can temporarily deactivate an ID Card by logging into SIO and reporting the card as lost or stolen.
To obtain a replacement ID Card, the cardholder must continue to meet the card eligibility criteria, complete and sign an ID Card Request (pdf) form, and then take the completed form to The HUB to have a new photo taken and ID Card produced. A new card number will be assigned in order to prevent fraudulent use of the lost or stolen card.
There is a nonrefundable fee of $30 for replacing lost ID Cards. Stolen ID Cards will be replaced free of charge if the cardholder produces a police report or Carnegie Mellon incident report verifying that the card was stolen. Otherwise, it will be treated as a lost card and the $30 fee will apply. Please note that cash is not accepted in The HUB; fees must be paid via check, credit or debit, or student account charge.
Damaged Card
To obtain a replacement ID Card for a damaged card, the cardholder must continue to meet the card eligibility criteria, complete and sign an ID Card Request (pdf) form, and then take the completed form to The HUB to have a new photo taken and ID Card produced. A $10 fee is charged to replace damaged cards, as long as the original damaged card is surrendered. If the original damaged card is not surrendered, the $30 lost card fee will apply. Expired cards that are damaged will be replaced free-of-charge upon exchange of the original card. Please note that cash is not accepted in The HUB; fees must be paid via check, credit or debit, or student account charge.