Lost and Stolen Cards

It is important that the Card Office be notified of lost or stolen cards as soon as possible in order to insure that unauthorized access either to facilities or funds on the card does not occur.  You may notify the Card Office of a lost or stolen card by calling (412) 268-5224 or sending e-mail to idplus@andrew.cmu.edu. 

To obtain a replacement ID card, the cardholder must continue to meet the card eligibility criteria and must complete an Identification Card Request Form or Affiliate Identification Card Request Form with all the necessary signatures and return it to The Card Office. The cardholder will have a new card number assigned in order to prevent fraudulent use of the lost or stolen card.

There is a nonrefundable fee of $25 (Starting September 1st 2007) for replacing lost ID cards. Stolen ID cards will be replaced free of charge if the cardholder produces a police report or Carnegie Mellon Incident Report verifying that the card was stolen. Otherwise, they will be treated as a lost card, and the card replacement fee will apply.

Replacement ID cards will only be issued to the cardholder in person.  The Card Office will not mail replacement ID Cards.