Division of Enrollment Services
The Division of Enrollment Services includes six administrative departments: The HUB, University Registrar's Office, Student Financial Aid, Student Accounts Office, Summer Studies, and Enrollment Systems. The division leads and delivers integrated administrative services that support students' academic goals from enrollment through graduation. At the same time, the staff strives to champion collaborative administrative services and counsel for all CMU campuses and programs in alignment with the university's strengths in technology and effectiveness.
The HUB staff delivers comprehensive service and counsel to students and families regarding financial aid, billing and payment, and registration and records. And, in direct support of student enrollment and persistence, The HUB offers students and families highly integrated information through personal attention and technologically responsive tools in a professional, forward-thinking, and accessible environment.
University Registrar's Office
The University Registrar's Office performs the essential roles of administering the collection and maintenance of student records, ensuring their accuracy and integrity, and enforcing academic policies while providing the best possible services. The University Registrar's Office aspires to provide exceptional, environmentally-conscious services, while anticipating and meeting growing customer requirements with innovative processes, training and self service applications. The office strives to foster and promote an environment of professional development and appreciation.
Student Financial Aid
In alignment with the university's enrollment goals, Student Financial Aid consistently optimizes the utilization of all financial aid resources in order to recruit and retain a high quality and diverse student population. Student Financial Aid strives to deliver superior services that exceed the expectations of students, parents, and internal and external constituencies. Student Financial Aid identifies, creates and delivers strategies that facilitate the integration of financial aid policies. These policies align with current and future university recruitment, retention and enrollment priorities.
In February 2016, the Student Financial Aid Office was aligned with the Student Accounts Office under shared leadership to form Student Financial Services.
Student Accounts Office
The Student Accounts Office serves the university's various academic and administrative departments by processing and invoicing all student-related financial activity and managing the corresponding student financial obligations resulting from this activity. The office strives to serve students by accurately reflecting and communicating these financial obligations, providing timely and consistent responses to inquiries, and instilling financial responsibility and accountability with clear and concise guidance.
In February 2016, the Student Accounts Office was aligned with the Student Financial Aid Office under shared leadership to form Student Financial Services.
The Summer Studies position was established in the summer of 2012. Since then, the office has created a strategic plan, developed a website to capture information about all summer opportunities, and created a more vibrant summer environment. The Summer Studies office strives to promote a summer session that supports students in meeting their academic, personal and professional goals. View the Summer Studies website for more information.
The Enrollment Systems department is charged with orchestrating the evolution of the Student Services Suite (S3) and related systems. As system administrators, business analysts and web developers, our department supports Carnegie Mellon University's student information system applications. Additionally, the goal of Enrollment Systems is to provide IT support and interface between and among the various student-system linked owners/users and the central IT technicians.