Getting Started-The HUB - Carnegie Mellon University

Getting Started at Carnegie Mellon

Andrew User ID & Password

Your Andrew Account is the key to access many of the university’s computing services such as online enrollment applications, including Student Information Online, the Carnegie Mellon Web Portal, computing clusters, and email. Once this is assigned, you can learn what your account and email address are by visiting the Carnegie Mellon directory webpage. Contact Computing Services at 412-268-2638 if you cannot find your Andrew User ID and password.

Student Information Online (SIO)

SIO is a secure site where you can find important, personalized information, including E-Bills and student account information, financial aid status/eligibility, grades and QPA, and course schedule. Within SIO, you can register for classes and make modifications to course schedules, update contact information, enroll in Online Banking, authorize friends and family to receive your E-Bill, request verifications, and much more. To begin using SIO, log on with your Andrew User ID and password. When you first log in, be sure to update your information under the My Info tab.

ID Card

Your ID Card is your official Carnegie Mellon photo identification. It is your access to campus buildings, athletic facilities and the Port Authority Transit system. You must have an ID Card as a graduate student.

To obtain your card:

  • Submit your photograph via the ID Photo Submission Application by July 11. 
  • You will receive your ID Card upon arrival. If you do not receive your ID Card from your department, visit The HUB, lower level of Warner Hall, during business hours to receive it.  
  • If you did not submit your photo online, visit The HUB with your own photo or to have your photo taken.

View more information about the Carnegie Mellon ID Card and learn about Plaid Cash. For questions, email

next steps

  • Sponsored students should notify The HUB if sponsor hasn't received invoice by Oct. 15