Getting Started-The HUB - Carnegie Mellon University

Getting Started at Carnegie Mellon

Andrew User ID & Password

Your Andrew account is the key to access many of the university’s computing services such as online enrollment applications, including Student Information Online, computing clusters, and email. Once this is assigned, you can learn what your account and email address are by visiting the Carnegie Mellon directory webpage. Set your password and begin using your Andrew email account by visiting the Computing Services website.

Student Information Online (SIO)

SIO is a secure site where you can find important, personalized information, including student account invoices and activity, financial aid status/eligibility, grades and QPA, and course schedule. Within SIO, you can register for classes and make modifications to course schedules, update contact information, enroll in Online Banking, authorize friends and family to receive invoices, request enrollment verifications, and much more. To begin using SIO, log in with your Andrew User ID and password. When you first log in, be sure to update your information under the My Info tab.

ID Card

Your ID Card is your official Carnegie Mellon photo identification. It is your access to campus buildings, athletic facilities and the Port Authority Transit system. You must have an ID Card as a graduate student.

To obtain your card:

  • Submit your photograph via the ID Photo Submission Application by July 10. 
  • You will receive your ID Card upon arrival. If you do not receive your ID Card from your department, visit The HUB, located on the lower level of Warner Hall, during business hours to receive it.  
  • If you did not submit your photo online, visit The HUB with your own photo or to have your photo taken.

View more information about the Carnegie Mellon ID Card and learn about Plaid Cash. For questions, email


An ORCID ID uniquely and persistently identifies researchers and scholars. Along with other universities, Carnegie Mellon has integrated ORCID IDs into workflows and enterprise systems. Therefore, students who do not already have an ORCID ID and students who do have one but need to link it to their Andrew ID should visit this web application to create and/or link their ORCID ID at CMU. More information about this initiative can be found on the CMU Libraries website